Manager, Agency Planning Sales Operations & Project

Prudential's Purpose

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Scope

Responsible for assisting the Senior Manager to implement appropriate work processes in relation to the provision of business reviews and monitoring of Agency's strategic priorities and initiatives.

Principal Duties & Responsibilities

• Analyze business performance across key dimensions including Sales, recruitment, manpower and other metrics to identify trends and opportunities.
• Provide regular performance insights and updates on key business indicators to senior management to support strategic decision-making.
• Contribute to the development, execution, and tracking of annual KPIs, identifying key business drivers and offering data-driven insights.
• Ensure accuracy and integrity of data used in management reporting through thorough checks and validation processes.
• Deliver accurate and timely analyses, reports, and presentations for various management forums, such as AD Exco and war room meetings, etc.
• Design, develop, and automate analytical reports to improve operational efficiency and enable informed decision-making.
• Continuously enhance reporting tools and workflows in response to evolving business needs and stakeholder feedback.
• Provide support and advice to address queries from group and local business stakeholders where necessary, ensuring queries are addressed with clarity and precision.
• Support takaful counterpart in generating daily sales updates, and handle enquiries when necessary.
• Perform ad-hoc tasks as required to support evolving business needs.

Job Specification

Qualifications

Bachelor's degree in Mathematics, Statistics, Actuarial Science or any other related field

Experience

Minimum 5 years of relevant working experience

Knowledge

• Strong analytical skills and ability to connect the dots.
• Strong communication skills with ability to communicate with the team, internal and external stakeholders.
• Strong critical thinking and problem-solving skills.
• Ability to articulate strategies in the form of business presentations.
• Has a good command of written and spoken English.
• Self-motivated and able to work under minimum supervision always.
• Demonstrates high willingness to learn and go beyond status quo.
• Proficient in Microsoft PowerPoint, Microsoft Word & Microsoft Excel.
• Proficient in Power BI or willingness to learn and adopt Power BI.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.