Inside Sales Associate

Inside Sales Associate

Reporting to the Inside Sales Manager, the Inside Sales Associate plays a key role in supporting established customers by responding to inquiries, processing quotes and orders, and ensuring smooth order management from start to finish. This role collaborates closely with internal teams to deliver excellent customer service and maintain high levels of customer satisfaction.

Key responsibilities include gathering and reporting data, conducting market research, managing quotes and orders, and providing accurate pricing, product availability, and basic technical information. The ideal candidate will have strong analytical and problem-solving skills, as well as the technical aptitude to understand product functionality, specifications, and applications.

Responsibilities:

• Support the sale of products by entering, managing, and expediting orders to ensure the timely delivery of products to customers.
• Respond daily to inquiries from customers, distributors, agents, and outside sales personnel via phone, email, and fax.
• Communicate technical information to customers, distributors, and end-users, including product specifications, samples, and catalogs.
• Process requests for quotes by providing pricing and product availability and proactively follow up to win business and gather market intelligence.
• Develop and maintain comprehensive product knowledge, including certification in up to six product lines, including custom products.
• Partner with Regional Sales Managers and agents to understand customer requirements and proactively drive sales.
• Coordinate with supply chain teams, warehouses, regional distribution centers, and carriers to fulfill customer orders as efficiently as possible.
• Process customer returns and claims promptly and accurately.
• Resolve customer complaints in a professional and effective manner.
• Communicate with customers, distributors, and agents in a professional and timely manner, both verbally and in writing.
• Provide backup support and coverage for other team members as needed.
• Attend required training sessions and achieved product certification.
• Participate in cross-functional projects at both the departmental and company-wide levels, sharing relevant information with team members.
• Contribute to departmental initiatives and performance objectives.
• Perform other related duties as assigned by the manager.

Knowledge and skill requirements:

• Bachelor's degree preferred; relevant experience may be considered in lieu of formal education.
• Minimum of two years of experience in inside sales or account management.
• Proficiency in both French and English is required.
• Knowledge of SAP.
• Proficiency in Microsoft Office Suite; familiarity with Windows XP (or more current OS versions).
• Strong analytical, documentation, and problem-solving skills.
• Technical aptitude to understand product functionality, specifications, and applications.
• Excellent written and verbal communication skills.
• Strong time management skills, with the ability to organize and manage multiple priorities effectively.
• Knowledge of the wire and cable industry is a plus.