PD Inside Sales Account Specialist

Job Title

Prysmian Group is the world leader in the energy and telecom cable systems industry. Each year, the Group manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

In this role, you will respond to all inquiries from new and established customers, process requests for quotes, enter orders, managing orders, and work with functional areas throughout the organization to ensure customer satisfaction.

What you'll do:

• Manage quote requests and analyze sales data
• Manage customer requests, including phone calls, e-mails, faxes, and other forms of electronic communication
• Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing
• Process requests for quotes by providing pricing and product availability in a timely fashion, typically within 24 hours
• Process orders from customers and acknowledge within 48 hours
• Continuously develop product knowledge through internal and/or external trainings
• Process customer returns and claims in a timely manner and initiate corrective action if necessary
• Participate in cross-functional projects impacting the department and the organization
• Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
• Provide back-up assistance and coverage for other teams as required
• Be the voice of the customer to the Prysmian organization

This role is a job band F. Legal authorization to work in the US is required. This site is subject to US Government Export Control Regulations. Please review compliance questions within the application for more information. Relocation assistance may be available for internal candidates.

Who are we looking for?

Qualifications:

• Experience in sales, customer service, or account management
• International logistics experience
• Proficiency in Microsoft Office
• Analytical, documentation, and problem-solving skills
• Technical aptitude to understand product functionality, specifications, and applications
• Desire and ability to excel in a rapidly changing, fast-paced environment
• Motivated both individually and on a team level
• Organizational, time management, multi-tasking, and follow-up skills
• Associates degree preferred

Preferred:

• BS Degree
• Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus