New Home Sales Consultant

Sales Consultant

The Sales Consultant is responsible for the conversion of leads/prospects to customers, generating referrals, and building strategic customer and realtor relationships to maximize revenue for the organization.

Primary Job Responsibilities:

• Sell and close PulteGroup products.
• Monitor and meet Customer Quality Experience (CQE) goals.
• Generate leads from customer referrals and core realtor group.
• Conduct interviews to all prospects for current/future home sales, make presentations to model visitors, and demonstrate the models, spec homes and the amenities of the community.
• Explain principal and interest payments, taxes, insurance, CC&R's (deed restrictions), homeowner associations, and if applicable club/golf membership plans.
• Prepare required paperwork for each home sale and for prospective purchasers.
• Assist in making prospective homebuyer appointments with design center, mortgage, key inspection and settlement departments when necessary.
• Keep homebuyer updated as to construction progress and estimated completion dates and remain actively involved in the sales process through closing.
• Communicate properly to the appropriate departments, any customer requests for information or service.
• Actively manage backlog and communicate with Pulte Mortgage and/or outside lenders.
• Conduct regular monthly competitive shops and report findings back to peers and management.
• Regularly walk model park, sales center, and other community features identifying any items that are not customer ready and coordinate their repair/maintenance with the appropriate party.
• Regularly audit community website, MLS, collateral, and any other consumer facing material to ensure accuracy in presentation.
• Other duties as assigned.

Management Responsibilities:

• Not applicable

Scope:

• Decision Impact: Division
• Department Responsibility: Single
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No
• Physical Requirements: Not applicable

Required Education/Experience:

• Minimum High School Diploma or equivalent
• Bachelor's Degree preferred
• Minimum 1 year of related functional experience
• Ability to work all posted hours of operation. Opening and closing of model park and sales center must be conducted before and after posted hours
• Ability to work weekends and all non-exempt holidays

Required Licensing, Registration and/or Certifications:

• Appropriate license or certifications as required by the state
• Completion of the Sales Consultant Learning and Certification Program
• Valid Driver's License because driving is an essential function of this position

Required Skills/Knowledge:

• Proficient computer skills in MS Office (Outlook, Excel, Word, PowerPoint, etc.) and other operating systems
• Exceptional written and verbal communication skills
• Effective interpersonal communication skills and ability to build relationships with prospective homebuyers