Catering Sales Director

Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museums including the Rock & Roll Hall of Fame, as well as the area's premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.

Position Purpose

Solicit and book banquet and catering functions resulting in customer satisfaction and profitability. Market the catering and event services to increase revenue for rooms only clients.

Train, supervise and work with catering sales staff. Work directly with clients to detail their events to ensure client satisfaction. Pay is commensurate with experience, starting at $75,000 plus bonuses, paid quarterly, if attained.

Position offers a generous bonus program, excellent benefits, and a great team environment.

Essential Functions

Select, train, supervise and monitor performance of catering staff in the proper preparation of banquet menus, memos, and files. Organize and conduct staff meetings to coordinate successful functions.

Tour and inspect banquet and meeting space on a daily basis, report necessary repairs.

Schedule and assigns in detail, specific duties to all employees under supervision for the efficient operation of the catering department, coverage of functions in accordance with productivity standards.

Solicit new accounts and review previous banquet files to generate business. Oversee service of group functions once they are in house.

Write banquet menus, memos, and send out event orders. Review and revise catering department guarantee sheets, weekly events sheets. Formulate and make revisions to annual and monthly forecasts.

Negotiate, prepare and write contracts and enter information into the diary book.

Interact with clients to determine needs and direct staff accordingly. Respond to telephone and walk-in inquiries of potential guests.

Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Pyramid Hotels Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Maintains vacation schedule for proper staffing.

Performs other duties as requested, such as attending outside V.I.P. parties and social events.

Attend menu, staff, and other hotel meetings.

Perform duties of Manager On Duty Program as scheduled.

Participate in the sales/catering department reader board program.

What Are We Looking For?

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Thorough knowledge of food and beverage products, proper preparation and presentation of foods and beverage items.

Ability to prepare signage for catering functions.

Ability to grasp, lift and/or carry, or otherwise move goods weighing a maximum of 50 lbs. on an occasional basis.

Ability to read, write and speak effectively in English to comprehend and communicate job functions.

Ability to create special themes and menus.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to perform the role of Manager On Duty.

Qualification Standards

Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. College education preferred.

Experience: Two years combined prior catering and supervisory experience preferred. Minimum of one year supervisory experience or 3-5 years comparable catering, hospitality or related experience.

Licenses or Certificates: Ability to obtain any government required licenses or certificates.

Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other: Additional language ability preferred.

Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.