Sr. Sales Manager

Senior Sales Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

A Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education, training and professional achievement for a toast while engaging in the wellness of the pristine outdoors. • 248 well appointed guestrooms • Over 70K square feet of state of the art meeting & event space • Three food & beverage outlets • 62+ acres of trails, expansive fitness center, basketball, team-building, volleyball and your imagination

What You Will Have An Opportunity To Do

The Senior Sales Manager is primarily responsible for outbound sales prospecting into assigned markets, managing customer inquiries through a variety of lead sources for larger corporate segment prospects. The candidate will build relationships with customers and access needs/requirements and objects to align customer preferences with hotel needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. This Senior Sales Manager will process business correspondence, create compelling proposals and generate contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. As the Senior Sales Manager, this position may call on to provide day to day supervision of the greater Sales Team and administrative staff.

Salary range is $75,000 to $85,000 plus a Sales Incentive Plan paid quarterly based on booking production up to an additional 20% of salary.

Overall, the position is accountable for the following:

• Proactively prospecting into assigned markets and building strong relationships with existing accounts through both tradeshow participation, outside calls and in house entertainment, site tours and Fam Trips.
• Responding in a timely manner to incoming group/catering opportunities that are within assigned markets. Refer opportunities to appropriate sales associate if business is outside these markets.
• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc and how to sell against them.
• Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions, the property's needs and select sell guidelines.
• Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence). Transfer accurate, complete, and timely information to the Conference Planning Team in accordance with hotel and brand standards.
• Actively up-sell each business opportunity to maximize revenue.
• Develop and manage catering sales revenue and operation budgets, and provide forecasting reports.
• Build and maintain strong working relationships with key internal and external stakeholders.
• Understand and actively utilize company marketing initiatives/incentives to close business.
• Follow up on opportunities uncovered by the business development manager and Pyramid GSO team.
• Identify and implement process improvements and best practices.
• Promote accountability to drive superior business results. Includes successful execution of Sales strategies and business processes.
• Establish clear expectations for customers throughout the sales process.
• Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of property and sales leadership team as appropriate.

Execute Exemplary Customer Service To Drive Customer Satisfaction And Loyalty By

• Assisting the customer and ensuring their satisfaction before and during their program/event.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand.
• Up to 25% travel may be required.

What are we looking for?

• Minimum of 5 years of relevant hotel or resort sales and marketing group and event sales experience in the hospitality industry.
• Relevant university or college qualification or degree.
• Understanding of corporate market dynamics, enterprise level objectives and important aspects of business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
• Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
• Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.