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Inside Sales / Customer Service

- Manage and enhance customer service operations to boost archery equipment sales
Madison Heights, VA, United States
Junior
5 months ago
Quality Archery Designs

Quality Archery Designs

Specializes in manufacturing high-quality archery equipment, including arrow rests and related accessories for bowhunters and competitive archers.

1 Similar Job at Quality Archery Designs

Inside Sales Representative / Customer Service

Quality Archery Designs (QAD) Madison Heights, VA Full-Time | Day Shift | Monday to Friday

Quality Archery Designs (QAD) has been manufacturing innovative and high-quality archery accessories in Madison Heights, VA since 1992. We are proud to foster a family-oriented culture where teamwork, respect, and integrity guide everything we do. Our employees are the foundation of our success, and we're committed to providing a supportive, rewarding, and growth-oriented environment.

Position Overview

We are seeking a motivated and detail-oriented Inside Sales Representative / Customer Service professional. This role focuses on supporting our dealer network, processing orders, resolving product inquiries, and maintaining strong client relationships. If you have a passion for excellent service, a knack for communication, and strong organizational skills, we'd love to hear from you.

Responsibilities

  • Provide responsive customer support via phone and email
  • Enter and process sales orders in the order management system
  • Make outbound calls to maintain and grow dealer relationships
  • Promote and sell new and existing QAD products
  • Troubleshoot product inquiries and provide technical assistance
  • Represent QAD at annual industry trade shows
  • Prepare return authorizations and maintain daily activity records
  • Ensure accurate dealer representation on the company website
  • Collaborate with team members and other departments
  • Stay current on archery product knowledge and industry trends

Qualifications

  • 2+ years of inside sales or customer service experience (sporting goods or outdoor industry preferred)
  • Archery knowledge is a strong plus
  • Proficient with Microsoft Office and order entry systems
  • Excellent communication, organizational, and multitasking skills
  • Strong interpersonal skills with a positive, team-oriented attitude
  • High level of integrity and professionalism

Benefits

  • Competitive pay (based on experience)
  • Medical insurance after 90 days
  • 9 paid holidays, paid vacation, and sick leave
  • 401(k) with company match after 1 year
  • Employee product discounts and incentives
  • Access to indoor and outdoor archery ranges after 90 days

Reports To: Global Sales & Service Manager

Job Tags: Inside Sales, Customer Service, Archery, Accessories, Dealer Support, B2B Sales, Technical Support, Order Entry, Account Management

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Inside Sales / Customer Service
Madison Heights, VA, United States
Inside Sales
About Quality Archery Designs
Specializes in manufacturing high-quality archery equipment, including arrow rests and related accessories for bowhunters and competitive archers.