Inside Sales - Sales Coordinator

Job Summary

Work closely with Outside Salesman, meet or exceed Sales and Gross Profit objectives. Must be extremely knowledgeable with Siskin's products, processes and procedures. Become familiar with Mill Tolerances and Siskin's cutting schedules. Utilizing the telephone with proper etiquette foster positive business relationships by building goodwill and developing account rapport with Southern customers. Accurately write up Sales Orders with correct product description, code, quantity and delivery. Knowledge of Quality Assurance Program and procedures. Quote prices from established pricing matrix for all stock items. For large volumes and/or non-stock items, obtain prices and delivery from Sale Manager and/or Marketing. Relay competitive price information to Marketing. Professionally handle all customer complaints, including initial documentation for authorization of returned goods (RGA’s). Assist in the preparation of customer profiles. Include such things as: Customer’s Name, Address, Telephone Number, Purchasing Agent, Products Purchased, Key Employees and other relevant customer information. Actively use Call-Out solicitation to increase Sales by: Qualifying Sales leads, activating dormant accounts, Contacting small/marginal accounts, and Telephoning those accounts that are geographically difficult to physically visit. May be required to visit major accounts with Outside Salesmen.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse), Stoop, kneel, crouch, or Crawl(Position self(to), Move), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion

Function in the Job

Medium work - Exerting up to 50 pounds of force occasionally, and/or to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Job Function

Answer phones promptly. Write orders clearly. Code orders correctly. Match confirmations daily. Check deliveries/non-deliveries every A.M. Advise customers when orders are not shipped on time. Expedite orders and back orders. Price quotes using customer set up or as directed by the manager. Furnish copies of quotes to Outside Salesmen. Follow-up on quotes next day. Handle complaints-Advise management where problems may exist. Pull tickets with pricing errors for Credits. Furnish proof of deliveries when questioned. Write RGA’s. Coordinate non-stock items with Sales Manager. Coordinate large inquiries with Sales Manager. Keep record of top customers and their purchases. Use Call-Out solicitation. Make periodic calls on top accounts with Salesmen.

Required Skills

0-5 years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.

High School diploma/GED required, Bachelor degree preferred.

Knowledge of principles and methods for showing, promoting, and selling products or services required.

Knowledge of principles and processes for providing customer service required.

Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material required.

Knowledge of company product(s) and their uses required.

Knowledge of the metals industry required.

Ability to multi-task, prioritize, and manage time effectively required.

Ability to effectively present information and respond to questions from groups of managers, customers, and the general public required.

Excellent oral and written communication skills, particularly a strong virtual presence and listening skills required.

Strong analytical and problem solving skills required.

Ability to apply mathematical concepts such as fractions, multiplication, ratios and proportions to practical situations required.

Ability to make sound decisions based on a combination of factors including analysis, knowledge and experience, and judgment required.

Ability to initiate and maintain cooperative relationships with co-workers and customers required.

Strong computer proficiency and working knowledge of Microsoft applications required.