Sales Account Manager

Clinical Solutions Account Manager

The Clinical Solutions Account Manager is charged with managing relationships and identifying opportunities for sales of new/additional Clinical Solutions products at Health Systems, Hospitals and Medical Schools within the assigned territory. This will be done via phone and field visits. The Account Manager will be responsible for partnering with the accounts in their territory, calling on key stakeholders to measure and improve client satisfaction of our products, providing analysis of usage and metrics, identify issues.

Job Responsibilities: The specific responsibilities associated with the position are as follows:

• Identifies key contacts and decision makers based on proper account management and planning using the tools provided by the company (SalesForce.com)
• Create and implement account management and renewal strategies within the assigned accounts
• Drive renewal and upsell opportunities within assigned accounts to meet or exceed quota and annual sales targets
• Monitor the stability of accounts by utilizing usage metrics, client satisfaction feedback and develop plans of action to support the overall account strategy
• Effectively collaborate with all internal stakeholders including Sales, Product Management, Marketing, Operations and Implementation
• Provide accurate reporting and forecasting of sales, keep current records and build account profiles by updating account and contact information and managing account data in our systems
• Promote, drive and deliver on any promotional product strategies
• Ability to travel 50-60% of the time

Key Competencies Required:

• Consultative Sales Profile: Using customer centric approach to understand the challenges the customer is facing before presenting any products.
• Customer Focus: Identify customer challenges, get customer acknowledge and connect those to our solutions for providing a customer centric proposal.
• Building Relationships: Establishes rapport with customers, been perceived as a real business partner rather than a transactional sales person.
• Driving for Results: Works hard to achieve results and promotes a strong sense of urgency for reaching goals.
• Collaboration and Teamwork: Encourages co-operation between all members of the team. Identifies opportunities for further collaboration across teams.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Use social media to reach new audiences.

Our Requirements:

• You should have a proven track record of success from B2B sales, strong technology solution selling experience; healthcare experience is preferred
• Experience selling a technology-based product to hospitals or health systems preferred.
• Experience in field Sales for at least 3 years – using complex sales methodologies such as MEDDPICC, Miller Heiman, Franklin Covey or similar.
• Adept at using CRM/Seibel & SalesForce.com.
• Excellent communication, organizational and analytical skills and follow up skills.
• Possess and display effective written and verbal communication skills.
• Desire to learn and to share knowledge with other team members.
• Detailed oriented, a logical thinker, and a good listener.
• Team and goal oriented.
• Possess a positive attitude with co-workers and clients.
• Ability to maintain good relationships.
• Ability to use analytical skills to recognize potential sales obstacles and recommend solutions.
• Highly self-motivated, organized and able to manage own time.
• University Degree required, preferred in Health care or engineering.
• Fluency in English and Portuguese. Spanish desirable.
• Preference to be based in the city of São Paulo, Brazil.