Sales Support Generalist II

Sales Support Generalist

The Sales Support Generalist provides assistance in any of the 4 Sales Support functions: Hosted Buyer, Event Registration, Data Management, and Event Relations.

Accountabilities

Hosted Buyer:

• Provide full-time customer service to all hosted buyer/TAP queries
• Provide ad-hoc support to the Hosted Buyer/TAP Account Managers during recruitment and data cleaning activities
• Actively support the delivery of the hosted buyer/TAP programs, call campaign, inbox management, vetting, persona profiling, tiering
• Provide professional service and support for all Hosted Buyer/TAP attendees, striving to exceed customer expectations
• Proactively seek out information about each show to provide accurate information to customers
• Provide end to end customer support during the full Hosted Buyer/TAP show cycle from registration, on-site experience, and post-show activities
• Handle all inbound calls, and email inquiries
• Chase Hosted Buyers/TAP attendees through outbound email, and calls who have not registered or not selected appointment preferences
• Meet agreed SLA, productivity standards and adhere to department policy, best practice guidelines, and procedures

Event Registration:

• Navigate and explore registration tool while understanding its content
• Responsible in processing all registrations processed through a registration tool
• Responsible for updating/creating data on Salesforce/registration tool
• Help with virtual event set-up and tasks within virtual event platforms
• Look through to help Registration Managers in updating missing information in their setup letters
• Help to keep registration spreadsheets updated on a continuous basis
• Carry out meaningful conversation with internal and external client
• Responsible in meeting the agreed SLAs and deadlines in the registration process
• Responsible for ad-hoc support to show team including but not limited to back end, admin tasks
• Carry out registration tool testing, updating registrants' profile and badges

Data Management:

• Generate leads for our events based on show brief provided by BU
• Enrich current database through internet research
• Update or remove existing contacts on the database through internet research
• Validate existing contacts/leads on our database

Event Relations:

• Execute campaigns to invite visitors to our event
• Proactively calls visitors or exhibitors to disseminate information
• Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)

Qualifications

• Bachelor's degree holder, any degree
• At least 1 year of relevant experience
• Experience dealing with various stakeholders in a global perspective
• Experience in lead generation preferred
• Experience in back-office support for e-mails and chat
• Call Taking experience
• Basic knowledge in MS Word, Excel and PowerPoint
• Strong analytical, quantitative and deductive reasoning skills
• Keen attention to details
• Strong verbal and written communication skills
• Able to handle objections from customer
• Excellent customer service skills
• Project Coordination
• Stakeholder Management