Concierge Specialist (itinerary Sales): West Coast, Velocity Black (remote) - Remote Eligible

Concierge Specialist (Itinerary Sales): West Coast, Velocity Black (Remote)

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

We are looking for a passionate individual to join our growing Itinerary design team at Velocity Black. The individual should have a background in working with high net worth individuals to provide tailor-made itineraries aligned with client preferences. We are looking for a high-energy, self-motivated individual that is dedicated to elevating the client travel experience to the extraordinary.

General Responsibilities:

• Create tailor-made end-to-end itineraries including all accommodation, transportation, experiences, and trip concierge.
• Take ownership of all aspects of the member's trip booking experience from initial request to feedback upon return.
• Providing comprehensive and accurate travel documentation
• Hit/exceed individual and team targets

What We Are Looking For:

• Excellent knowledge of the luxury travel industry
• Team-oriented, highly collaborative
• Excel in a fast-paced and high-pressure environment
• Attention to detail and highly organized
• Strong ability to multitask and prioritize
• Clear and confident communicator

Basic Qualifications:

• Bachelor's degree or military experience
• At least 2 years of experience coordinating itineraries at a Tour Operator, Travel Agency, or Travel Concierge

Preferred Qualifications:

• 4+ years of experience in customer service
• 3+ years of experience in sales
• 3+ years of experience working in the travel industry
• 1+ years of experience working with DMCs (Destination Management Companies) and various travel suppliers
• 1+ years of experience working with high net worth individuals

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $78,400 - $89,500 for SA, Premium Concierge Specialist

Richmond, VA: $78,400 - $89,500 for SA, Premium Concierge Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.