Virtual Outdoor Inside Sales Specialist | $16/hr Base + Uncapped Bonus - Remote Eligible

Virtual Outdoor Sales Specialist

We are seeking a self-motivated individual to join our Category Sales team focusing on Outdoor categories including, but not limited to Outdoor Furniture, Outdoor Structures & Spa, and Fireplace & Grills. If you love to connect with customers and help them find and purchase amazing products, then this may be the perfect role to continue your career development at Wayfair.

This is a sales role, not customer service based. What you'll do (core responsibilities):

• Achieving performance targets: Meet or exceed your monthly revenue, calls/day targets, and other established KPIs.
• Product expertise & confidence: Leverage your deep product expertise in categories such as 3-5 specific sub-categories or products to build customer confidence—helping navigate their decision—leading to an immediate purchase.
• Objection handling & closing: Employ advanced problem-solving skills and creative negotiation to rapidly overcome complex customer objections and secure orders where others might fail.
• Dynamic call flexibility: Embrace a mindset of constant adaptability; while specializing in Category Name, you will handle overflow inquiries from all categories, requiring the ability to quickly pivot and apply technical problem-solving skills across diverse product attributes.
• Continuous learning & development: Grow through world-class training and continuous career development. You'll be trained on the technical attributes, offerings, software, processes, and supplier capabilities across multiple product categories to ensure your success.
• Process improvement & innovation: Bring a willingness to share innovative ideas and solutions to make us all better.
• Thriving in a dynamic environment: Engage in a high-energy, focused, and dynamic work environment where there can be rapid changes in products, promotions, offerings, technology, and operations.
• Positive brand representation: Exemplify a positive and professional attitude on a daily basis with customers and your team members.

What you'll need (requirements):

• 1-3 years of proven success in a metrics-driven, fast-paced, customer-facing sales role (e.g., tele-sales, retail sales, inside sales). Experience in technical or category sales is highly preferred.
• Passion for problem-solving to effectively sell, helping customers, and a drive to exceed sales targets.
• Tenacious, entrepreneurial, and ownership mindset balanced with an openness to feedback and coaching.
• Ability to adapt to constant change.
• Clear verbal & written communication skills.
• Organization and an ability to multitask and prioritize.
• Comfort with existing and new technologies.
• Strong desire to see the team around you succeed.
• Interest or passion for home products is a plus.
• Bachelor's degree or college diploma equivalent (preferred).

Technical & workspace requirements:

• Dedicated private and distraction-free workspace (Wayfair provides all necessary computer equipment).
• Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi).
• Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems.

Perks & benefits:

• Insurance: Health, Dental, and Vision Insurance options
• 401(k): Highly competitive plan with a company match up to 4%
• Time Off Options: PTO accrual, 7 paid federal holidays, 1 floating holiday, paid/unpaid parental leave options
• Tuition Reimbursement: Invest in your future with up to $5,250 annually for pre-approved courses
• Referral Bonus ($500 per eligible referral)

Wayfair is committed to providing equal opportunities for all individuals, including individuals with disabilities. If you require a reasonable accommodation to participate in the job application or interview process, please let us know.