Sales Support And Administration

Job Title

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management and financing | Manages updates to delivery dates and dialogue with customers | Responsibilities are within the Sales Support and Administration Function in a combination of Disciplines.

SPECIALIST CAREER BAND: Performs various types of specialist roles, including:

• Technical tasks required to support operations (e.g., IT development, research support, skilled trade)
• Clerical/administrative or specialized support tasks in an office, field or retail store/site setting
• Operational or manual tasks, primarily in manufacturing, supply chain or operational environments

Typically requires vocational training or the equivalent experience at senior levels, and may require external certification but typically does not require a university degree. May have limited direct reports, but spends the majority of their time on their personal contributions to work.

SPECIALIST LEVEL C: Full proficiency in a range of processes or procedures (or deep skills in a single area) through job-related training and considerable work experience. Completes a range of support/operational work assignments with limited supervision. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Acts as an informal resource for employees with less experience and may lead a team performing routine tasks.

SPECIALIST SUB-LEVEL C1: Performs moderately complex and varied tasks. May support the development of solutions to complex problems of a recurring nature. Guides junior team members.