Sales Call Center Representative

Customer Appointment Specialist (Setter) - Onsite

Statewide Remodeling, a division of Renuity, is hiring Customer Appointment Specialists (Setters) - Onsite to join our growing team. You will earn an hourly rate of $17.50 an hour ($18.50 for bilingual) plus uncapped commissions to earn between $40,000 to $60,000 per year! If you are dedicated, hardworking, and looking for a career where you can grow and be developed, this is an exciting opportunity to join one of the fastest-growing remodeling companies in the United States.

About the Role

As a Customer Appointment Specialist, you are responsible for engaging with potential customers over the phone, understanding their needs, and effectively communicating the benefits of our products and services to generate sales opportunities. This role serves as a key liaison between the company and its current and potential customers by managing inbound and outbound calls and meeting established team KPIs.

Key Responsibilities

In this position, you will:

• Manage inbound and outbound calls in a timely and professional manner
• Make outbound calls to potential customers using provided leads or call lists during periods of slower dialer volume
• Engage prospects in a friendly and professional way to understand their needs and assess interest in our products or services
• Present product and service information and schedule appointments for the Sales team
• Address questions or concerns from potential customers
• Maintain accurate and detailed records of customer interactions in the CRM system
• Follow approved scripts and call guidelines
• Identify customer needs, clarify information, and provide appropriate solutions
• Contribute to a positive, team-oriented environment
• Assist with additional duties as needed

What We Offer

• Competitive hourly base pay
• Monthly bonus opportunities with uncapped earning potential
• Paid training program with hands-on support
• Career growth opportunities within a national home improvement leader
• Supportive, team-oriented call center environment
• Consistent schedule with bi-weekly pay
• Overtime eligibility

Key Qualifications

• 1+ year of experience in a business development or sales development role preferred
• Excellent problem-solving skills and strong attention to detail
• Proficient computer skills, including experience with Microsoft Office
• Strong organizational and time-management abilities
• Ability to multitask, prioritize, and manage workload effectively
• Ability to work independently and collaboratively as part of a team
• Excellent verbal communication and active listening skills
• Goal-oriented and self-motivated with a desire to meet or exceed targets
• Open to feedback with a mindset of continuous improvement and growth

Who Thrives in This Role

• Individuals who enjoy talking to people and building rapport quickly
• Driven performers motivated by goals and bonus opportunities
• Problem-solvers who can think on their feet
• Team players who contribute to a positive workplace culture
• Individuals interested in growing into sales or leadership roles

Schedule & Location

• Onsite call center environment
• Full-time schedule
• Must be able to sit and work at a computer for extended periods

Statewide Remodeling is a trusted leader in home improvement, helping homeowners transform their spaces with high-quality solutions and exceptional service. As part of the Renuity family, we are committed to innovation, growth, and delivering a best-in-class customer experience—from the first call to final installation.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law and require an accommodation during the application process or to perform the job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.

If you have a question regarding your application, please contact TA@renuityhome.com