Inside Sales Representative - Remote Eligible

Inside Sales Representative

At ViaCord, a Revvity company, we're driven by the mission of delivering life-changing stem cell preservation and genomic services to families, and that requires team members who are passionate, collaborative, and committed to excellence. As a Senior Sales Representative, you'll combine the responsibilities of a top-performing sales rep with the ability to influence and support the way our remote contact center team operates. This is a role for someone who has already demonstrated success in both selling and operational leadership, someone who can consistently achieve their own sales goals while serving as a trusted resource for colleagues and a bridge between management and front-line reps

Responsibilities:

Sales & Consumer Engagement

• Achieve daily, weekly, monthly, and quarterly sales goals through consultative selling to expecting families.
• Master ViaCord's products and services to educate consumers with accuracy and clarity.
• Deliver an exceptional consumer experience by handling escalated calls, resolving service challenges, and ensuring families feel supported at every step.

Operational Support & Leadership

• Act as a go-to resource for teammates on systems, processes, and product questions.
• Serve as a subject matter expert on ViaCord's commercial systems (Salesforce, Oracle, WebEx, Zendesk, Microsoft, DocuSign).
• Monitor contact center coverage and escalate staffing gaps to management to maintain service levels.
• Ensure adherence to departmental policies, including PTO scheduling and on-call rotations.
• Participate in the commercial on-call program and provide required weekend support as scheduled.
• Partner cross-functionally (operations, billing, shipping, etc.) to quickly resolve order discrepancies and service issues.
• Maintain proficiency in a broad set of skills through cross-training across sales and service functions.
• Support onboarding and training of new hires by providing peer mentorship, best practices, and product expertise at the direction of management.
• Deliver peer training and retraining on processes and systems; develop clear user guides and work instructions.
• Contribute to departmental initiatives, process improvements, and projects that enhance consumer and team experience.
• Serve as a liaison between management and front-line reps, communicating team needs upward and reinforcing leadership direction.

Basic Qualifications:

• Bachelor's Degree
• 7+ years of sales experience

Preferred Qualifications:

• Sales experience in a sales or service role in a contact center or direct-to-consumer.
• Demonstrated success influencing and motivating peers, even without direct authority.
• Proven ability to handle escalations, resolve cross-functional challenges, and maintain high customer satisfaction.
• Track record of excellence in CRM and software proficiency (Salesforce, Oracle, WebEx, Zendesk, DocuSign, Microsoft Office).
• Strong interpersonal, written, and verbal communication skills with the ability to adapt to multiple audiences.
• Experience in facilitating training sessions.
• Continuous Improvement certification (Lean, Six Sigma, etc.).
• Bilingual in Spanish/Chinese.

Working Conditions:

• The primary working condition associated with this position is working independently in the office environment.

Location:

• This position is a remote role.

Days/Hours:

• The shift is Monday - Friday
• The shift times are 12 PM EST - 9 PM EST or 9 AM PST/6 PM PST

* Please note: There will be an occasional required Saturday shift, 10am - 7pm ET, for which you can take a weekday off leading up to it.

You'll Be Successful If You:

• Consistently balance sales targets with operational responsibilities.
• Influence and support peers through collaboration, problem-solving, and subject matter expertise.
• Thrive in a fast-paced, virtual contact center environment where adaptability is key.
• Are recognized as the person others rely on when there's a tough question, a system glitch, or a customer who needs extra care.
• Aspire to grow into a people manager role and demonstrate the leadership qualities that will prepare you for that next step.

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws.