Senior Director, Sales And Client Success For Intel Operations Accounts

Senior Director, Sales and Client Success for Intel Operations Accounts

Rhombus Power is purposefully transforming defense and global security enterprises with Guardian, our Artificial Intelligence platform for strategic, operational, and tactical decision-making at the speed of relevance. We provide relevant, actionable, and AI-powered insights at each step in the defense decision-making cycle. Equipped with Guardian's AI-powered tools-- from infrastructure to data to insights -- our clients are able to solve their most complex, interconnected challenges and achieve decision and operational superiority. Come join our cross-disciplinary and world-class team that is delivering game-changing solutions to transform global security.

Rhombus delivers AI-powered predictive decision support software that transforms how military and intelligence organizations detect threats, assess risks, and make critical decisions. Our real-time platforms - Guardian and Ambient AI—fuse multi-source intelligence to provide commanders and analysts with decisive operational advantage when every second counts.

We seek an exceptional leader—ideally a former senior intelligence or military officer or intelligence / defense senior executive—to serve as Senior Director, Sales and Client Success for Intel Operations Accounts. This is a mission-critical role at the intersection of cutting-edge AI technology and national security imperatives. Your mission: drive the adoption, expansion, and operational success of Rhombus' AI platforms across commands, agencies, and allied partners worldwide. You will own the complete customer lifecycle—from initial engagement through multi-year program expansion—ensuring our technology becomes essential infrastructure for defense readiness and coalition security.

This position demands the credibility to engage with four-star generals, cabinet-level officials, and national security leaders, combined with deep expertise in translating sophisticated AI capabilities into operational advantage. You will lead cross-functional teams, shape strategic requirements, and ensure our platforms deliver measurable mission impact.

Key Responsibilities

Product Line Ownership & Strategy

• Own the performance, adoption, and revenue growth of the Guardian and Ambient AI product line across defense and intelligence customers
• Define and execute go-to-market strategy aligned with defense modernization priorities and emerging operational requirements
• Partner with product and engineering teams to translate field feedback into capability roadmaps and feature prioritization
• Drive continuous improvement based on operational metrics, user adoption data, and mission outcomes
• Oversee the full lifecycle from proof-of-concept demonstrations through production deployment and long-term sustainment

Senior Customer Engagement & Relationship Management

• Build and maintain trusted relationships with combatant commanders, service chiefs, agency directors, and ministerial leadership
• Serve as the principal liaison between operational customers and Rhombus' technical teams
• Conduct executive briefings and capability demonstrations for senior defense and government audiences
• Navigate complex procurement, acquisition, and budgeting processes (PPBE, Foreign Military Sales, coalition frameworks)
• Translate operational challenges into technical requirements while articulating the strategic value of AI-enabled decision support

Revenue Growth & Market Expansion

• Identify and pursue expansion opportunities within existing customer organizations and new defense markets
• Position Guardian and Ambient AI as mission-essential capabilities, not discretionary technology purchases
• Secure multi-year funding commitments and expand contract values through demonstrated operational impact
• Develop strategic partnerships with defense primes, system integrators, and coalition partners
• Represent Rhombus at international conferences, military exercises, and policy forums

Cross-Functional Leadership

• Lead integrated "mission pods" comprising sales, customer success, technical account management, and solution architecture
• Collaborate with marketing to develop case studies, success stories, and thought leadership content
• Work with legal and contracts teams to structure agreements that enable rapid deployment and scaling
• Partner with finance to forecast revenue, manage pipeline, and track key performance metrics
• Foster a culture of mission focus, customer obsession, and operational excellence

Strategic Advisory & Thought Leadership

• Advise executive leadership on defense market trends, competitive positioning, and strategic opportunities
• Contribute to product strategy based on emerging operational concepts and defense innovation priorities
• Mentor team members on defense culture, decision-making processes, and stakeholder management
• Build Rhombus' reputation as a trusted partner capable of operating at the highest classification levels

Required Qualifications

Leadership & Experience

• 15+ years of progressively senior experience in intel/military operations, intel/defense programs, or national security roles
• Proven track record leading complex, mission-critical programs or large-scale technology adoption initiatives
• Direct experience managing P&L, revenue targets, or program budgets exceeding $50M annually
• Demonstrated success navigating defense acquisition frameworks (DAS, JCIDS, PPBE, or equivalent International processes)

Relationships & Credibility

• Established senior-level networks across defense and intelligence communities
• Credibility and communication skills to engage effectively with flag/general officers and cabinet-level officials
• History of building trust with diverse stakeholders including operational commanders, acquisition professionals, and policymakers

Technical & Analytical Acumen

• Strong working knowledge of AI/ML technologies and their operational applications in intelligence and military operations
• Understanding of intelligence analysis workflows, targeting processes, and operational planning cycles
• Ability to translate complex technical concepts into mission impact and strategic value
• Comfort with data-driven decision making and performance analytics

Communication & Influence

• Exceptional executive presence and presentation skills
• Experience delivering capability briefings at the O-6/GS-15 level and above
• Skilled negotiator capable of structuring win-win agreements in complex environments
• Cross-cultural competency and ability to work effectively across international partnerships

Education

• Bachelor's degree required
• Advanced degree (MBA, MPA, MS, or equivalent) strongly preferred
• Active TS/SCI or ability to obtain one required

Preferred Qualifications

• Former Flag officer / SES / SIS, or equivalent senior defense leadership position preferred, or an exceptionally qualified O-6 / GS-15.
• Experience with Special Operations, Intelligence Community, or Joint Staff organizations
• Track record deploying technology solutions in operational environments (including OCONUS and forward-deployed locations)
• Familiarity with defense AI/ML initiatives, Joint All-Domain Command and Control (JADC2), or algorithmic warfare efforts
• International defense cooperation experience (NATO, Five Eyes, bilateral partnerships)
• Previous experience with defense technology startups, small businesses, or innovative organizations
• Understanding of Foreign Military Sales (FMS) and coalition partner acquisition processes

Key Competencies

Strategic Vision with Operational Execution

• Ability to see the "big picture" while driving tactical milestones
• Balances long-term relationship building with quarterly revenue objectives

Mission-Driven Leadership

• Inspires teams around national security imperatives, natural leaders
• Maintains focus on customer success and operational impact over technology features

Gravitas & Executive Presence

• Commands respect in rooms with senior intelligence and government leaders
• Combines humility with confidence; listens as much as speaks

Entrepreneurial Mindset

• Thrives in ambiguity and fast-paced startup environments
• Takes calculated risks and learns quickly from setbacks
• Resourceful problem-solver who finds creative paths forward

Business Acumen

• Understands how to build sustainable revenue and scale customer relationships
• Financially literate with strong analytical and forecasting capabilities</li