Outside Sales Consultant

Outside Sales Consultant

The purpose of the Outside Sales Consultant is to play a pivotal role in assisting customers with their agricultural and household needs. With a store knowledge of farm equipment, power equipment, tools, and home essentials, you will provide exceptional customer service and expert advice to ensure a positive shopping experience.

Responsibilities include:

• Provide excellent customer service by helping potential customers find power equipment products that match their specific applications and needs.

• Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.

• Assist customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.

• Manage the ordering of many types of Power Equipment for store stock as well as customer special orders.

• Assist with receiving, moving, and displaying power equipment products.

• Follow the Outdoor Merchandising Guide to its entirety, to ensure that all products are set and maintained to company standards.

• Conduct power equipment demonstrations when necessary.

• Assist customers in locating items within the store and recommend suitable alternatives if a particular product is unavailable.

• Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.

• Collect customer contact information for situations that require follow-up such as times we are out of a product but expecting it to arrive soon, customer order arrives, new product is received that they might be interested in.

• Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.

• Provide expert advice and product knowledge to customers regarding a wide range of products such as power equipment, mowers, log splitters, UTVs, fencing, 3-point equipment, and trailers.

• Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.

• Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.

• Promote exclusive offers and awareness of store loyalty program.

• Process special orders, operate the POS register, and resolve return issues as needed.

• Collaborate with team members to achieve sales targets, foster a cooperative work environment, and contribute to the overall success of the store.

• Participate in training sessions and stay updated on product knowledge, sales techniques, and company policies and procedures.

• Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean and attractive sales floor during periods when not assisting customers.

• Ability to work outdoors in elements such as Heat, Cold, Rain, Snow, Wind depending on your location.

• Participate in cross-training for flexibility in various departments and responsibilities.

• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.

• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

• Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

• Perform other duties as assigned.

Essential Qualities for Success:

• High school diploma or equivalent; additional education or certifications in agriculture or related fields is a plus.

• Proven experience in a sales or customer service role, preferably in a retail environment.

• Deep knowledge and passion for agriculture, farm equipment, tools, and home essentials.

• Excellent interpersonal and communication skills, with the ability to build rapport with customers and provides exceptional service.

• Strong problem-solving abilities and the capacity to handle customer inquiries and concerns effectively.

• Results-driven mindset with a focus on achieving sales targets and driving revenue growth.

• Ability to work in a fast-paced, dynamic environment and adapt to changing customer demands.

• Basic computer skills for point-of-sale transactions and inventory management systems.

• Resilience and a willingness to deal with rejection.

• Excellent negotiation and conflict resolution skills.

• Initiative to devise sales strategies and work under pressure.

• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.

• Comfortable navigating computer systems and software to assist customers or manage activities.

Physical Requirements:

• Must be able to sit or stand for prolonged periods of time.

• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.

• Must be able to verbally communicate effectively with others (in-person and via electronic devices).

• Close vision for computer-related activities.

• Ability to use a ladder and/or pallet jack.

• Able to navigate and access all facilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.