Sales Consultant

Sales Consultant

The purpose of the Sales Consultant is to play a pivotal role in assisting customers with their agricultural and household needs. With a store knowledge of farm equipment, power equipment, tools, and home essentials, you will provide exceptional customer service and expert advice to ensure a positive shopping experience.

Responsibilities include:

• Provide excellent customer service by helping potential customers find power equipment products that match their specific applications and needs.
• Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints.
• Assist customers throughout the retail financing process and ensure all requirements are met prior to the release of the tractor.
• Manage the ordering of many types of Power Equipment for store stock as well as customer special orders.
• Assist with receiving, moving, and displaying power equipment products.
• Follow the Indoor Merchandising Guide to ensure that all products are set and maintained to company standards.
• Conduct power equipment demonstrations when necessary.
• Assist customers in locating items within the store and recommend suitable alternatives if a particular product is unavailable.
• Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.
• Collect customer contact information for situations that require follow-up.
• Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
• Provide expert advice and product knowledge to customers regarding a wide range of products.
• Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications.
• Utilize upselling and cross-selling techniques to maximize sales.
• Promote exclusive offers and awareness of store loyalty program.
• Process special orders, operate the POS register, and resolve return issues.
• Collaborate with team members to achieve sales targets and foster a cooperative work environment.
• Participate in training sessions and stay updated on product knowledge, sales techniques, and company policies.
• Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean and attractive sales floor.
• Ability to work outdoors in elements such as heat, cold, rain, snow, and wind depending on your location.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others.
• Perform other duties as assigned.

Essential Qualities for Success include:

• High school diploma or equivalent; additional education or certifications in agriculture or related fields is a plus.
• Proven experience in a sales or customer service role, preferably in a retail environment.
• Deep knowledge and passion for agriculture, farm equipment, tools, and home essentials.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities.
• Results-driven mindset.
• Ability to work in a fast-paced, dynamic environment.
• Basic computer skills.
• Resilience and a willingness to deal with rejection.
• Excellent negotiation and conflict resolution skills.
• Initiative to devise sales strategies and work under pressure.
• Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.
• Proficiency with Microsoft Office Suite.
• Comfortable navigating computer systems and software to assist customers or manage activities.

Physical Requirements include:

• Must be able to sit or stand for prolonged periods of time.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Must be able to verbally communicate effectively with others.
• Must have close visual awareness.
• Ability to use a ladder and/or pallet jack.
• Ability to walk up and down stairs multiple times per day.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.