Sales And Catering Coordinator

Job Overview

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Answer sales office phones. Gather sales inquiries accurately, timely and in a professional manner and send to appropriate manager.

Type correspondence, reports and necessary forms as needed.

Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

Support sales team members to help achieve required sales team goals.

Have current knowledge of hotel rates, strategies, discounts and promotions and take individual and group reservations via phone or email.

Assist with completing any required sales reports.

Assist hotel with implementing hotel specific selling strategies.

Build group blocks in hotel PMS and maintain blocks during cut-off and after, and weekly group block audits. Input group rooming lists, billing notes and any comments.

Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.

Monitor hotel information email and answer general questions or disseminate to the appropriate department.

Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.

Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.

Display a neat, clean and business-like appearance at all times.

Assists the Sales department with monthly luncheons, client events, etc.

Create gift bags and or amenity notes for guest traces, VIP's, etc. Keep supplies stocked and on hand.

Qualifications

Education/Formal Training

High school diploma or vocational secretarial.

Experience

Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.

Alphabetizing, grammar and punctuation skills.

Standard business letter formats.

Strong editing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.

Able to read contracts and letters.

Able to use computers.

Excellent attention to detail and multi-tasking skills.

Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment

Benefits

The Perks:

Sage hotel & restaurant discounts across the US

Marriott discounts

Medical, Vision, & Dental Insurance

401K

Free Shift Meal

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage team members execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.