Sales & Executive Coordinator

Job Overview

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and email inquiries regarding reservations, group blocks and sales leads.

Responsibilities

Essential Responsibilities:

• Answer sales office phones during regular business hours. Triage leads to appropriate sales manager. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordination of all group, BT and social business as requested by the sales manager/DOS.
• Responsible for effectively communicating with the various departments to ensure that the meetings and related functions are executed to exceed the client's expectations.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Have current knowledge of hotel operations, property management system (Opera Cloud), hotel rooms, amenities, and meeting space.
• Assist with completing any required sales reports.
• Assist sales leaders with consolidating and responding to guest event feedback.
• Maintain an effective communication and information system with operations teams to disseminate details of upcoming group rooms and events on a time-sensitive basis.
• Assist hotel and marketing team with implementing hotel specific selling strategies.
• Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
• Display a neat, clean and business-like appearance at all times.
• Creates monthly social hour calendar with the Director of Sales or Events.
• Assists the Sales department with monthly luncheons, client events, etc.
• Conduct walk-in tours and VIP site tour inspections as needed.
• Create gift bags for guest traces, VIP's, etc. Keep supplies stocked and on hand.
• Work with sales and revenue team on all group turnover and proper execution of the groups.
• Provide general administrative support to designated senior management and sales leadership.
• Coordinate executive calendars, VIP reservations, and expense reports.
• Schedule, prepare, and document meetings; distribute agendas and minutes.
• Maintain confidentiality of sensitive business information.
• Provide relief support for reception/front desk and other admin roles as needed.

Other Responsibilities:

• All other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training:

High school diploma or vocational secretarial.

Experience:

Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills:

• Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi-tasking skills.
• Bending/kneeling - repeated bending and kneeling required while filing
• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment:

General office and hotel environment.

Benefits

We offer all Full Time Hourly Associates some amazing benefits!

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company's 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $22.50 - USD $22.50 /Hr.