Customer Sales Consultant - Hearing Aids | Johannesburg

Account Manager

Our client is looking for highly motivated, independent, and empathetic customer consultants to grow their business within the South African market. Our client is well established and are a small team with big ambitions: You'll be joining their team with offices in Johannesburg, working in a close-knit, start-up environment.

You will be responsible for guiding your customers through the full journey, from the first step (a detailed telephonic conversation) until they are 100% satisfied with their product. You will be given continuous coaching, support, and the tools you need to thrive, as we scale our South African business from start-up to market leader.

Requirements

Your responsibilities:

• Provide the customers with detailed telephonic consultations, understanding the customer's needs and lifestyle
• Develop individual solutions based on the requirements of the customer
• Provide knowledge and in-depth advice for hearing loss and hearing aids
• Schedule appointments with customers and the partner providers (audiologists)
• Build strong, trusting relationships with the customers and partner providers
• Offer support, encouragement and troubleshooting throughout the customers' entire hearing journey

• Between 1-3 years background in healthcare or other consumer-facing sales (e.g. tourism, healthcare tech sales)
• Previous experience meeting sales targets/goals/KPIs
• Having the ability to sell while offering empathy and care
• A desire to make an impact through both selling and customer service

Benefits

Base salary of R25 000 plus commission

Hybrid role: 1 day in office (Sunninghill)

Purely telephonic role, the network audiologist sees customers in person for clinical testing

Working hours: 3 weeks per month early shift which is 8am to 5pm; 1 week per month late shift, 10am to 7pm; required to work one Saturday per month 9am to 1pm, and receive one half a day off in the week to compensate for the Saturday shift