Sales Support Assistant
Sandvik
Sales And Invoice Processing
Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time. Draft contract or sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. Make standard calculations to accurately compile and report statistics. Perform background research on customer accounts, prospects, competitors, and industry trends to support the contract or sales team's activities. Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints. Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales commissions and expense records; and to generate contract or sales reports and statistics.