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Sales Orders Team Lead (Portugues Speaker)
Lead a team to enhance sales order management processes and improve customer satisfaction.
Bogota
Mid-Level
2 weeks ago
Sanofi
Sanofi is a global biopharmaceutical company dedicated to human health and innovative treatments.
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✨ About The Role
- The role involves supervising and managing a team that delivers exceptional service for sales orders management in line with service level agreements (SLA).
- Responsibilities include monitoring key performance indicators (KPIs) such as order cycle time and delivery lead time.
- The position requires addressing operational issues and ensuring timely resolutions.
- The team size consists of 8-12 full-time equivalents (FTEs), and coaching of Sales Orders analysts is a key responsibility.
- The role emphasizes driving continuous improvement initiatives within the Order to Cash (O2C) team.
âš¡ Requirements
- An expert in global processes related to sales orders administration, claims, reporting, process mining, and data analytics.
- A professional who thrives in an international environment and is eager to develop talent and realize innovative ideas.
- An agent for change, focused on developing new ways of working and driving company performance through continuous improvement.
- A person who is passionate about contributing to the transformation of Sanofi to become best in class.
- A strong communicator capable of managing stakeholders effectively, both internal and external.
About Sanofi
Sanofi is a global biopharmaceutical company dedicated to human health and innovative treatments.