SAP I&CX Sales & Service Cloud Ixp Intern - Technical Support

SAP I&CX Sales & Service Cloud IXP Intern – Technical Support

SAP Labs Latin America - São Leopoldo, Brazil (hybrid - 3 weekdays at the office)

Expected Start: September 2025

Our Technical Support I&CX organization is seeking an intern to join our team and assist in supporting our global customers. As a member of our team, you will have the opportunity to develop a wide range of technical and soft skills, as well as gain insights into various business processes. This internship provides an excellent platform for growth and learning in a dynamic and supportive environment.

Position responsibilities include:

• Provide remote technical support to global customers via support system, chat or calls.
• Help with troubleshooting, root cause analysis, and deliver solutions.
• Support the management of critical situations towards a positive outcome to the customer needs.
• Report errors which require code corrections to development teams.
• Contribute to the creation, enhancement, and sharing of internal and external documentation.
• Participate in local or global projects.

We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Qualifications:

• Currently enrolled as an undergraduate student, ideally in IT/Computer Science, Engineering, or a related field.
• Basic skills in troubleshooting and root cause analysis.
• Familiarity with a programming language.
• Awareness of web application infrastructure concepts.
• Fluent or advanced proficiency in English.
• Strong verbal and written communication abilities.
• Ability to work under pressure.
• Eager to learn new technologies and tools.

Nice to have:

• Exposure to ERP systems like SAP.
• Basic knowledge of CRM software.
• Spanish language skills.
• Experience in customer technical support delivery.

Our SAP Sales and Service Cloud Support team is composed mainly of professionals with a software development background, trained and certified in Cloud Operations. We operate globally, providing 24/7 support to ensure successful project delivery for our customers. Collaborating in a partner model, we work closely with technical staff to assist our customers in navigating today's complex selling environment with SAP Sales Cloud's innovative solutions.