Customer Experience & Sales Executive (voice)

Customer Experience & Sales Executive (Voice)

Sav is a licensed and regulated fintech company, building the future of autonomous finance in the region. We are looking for a mature, confident, and customer-focused professional to join our team as a Customer Experience & Sales Executive (Voice). In this role, you will be the voice of Sav — making outbound welcome and feedback calls, strengthening customer relationships, and driving adoption with professionalism and trust.

Key Responsibilities

Customer Experience

• Conduct outbound welcome calls to onboard new customers and ensure a seamless start.
• Run structured feedback calls to capture insights and enhance customer satisfaction.
• Handle customer concerns with empathy and maturity, ensuring prompt and compliant resolution.
• Build strong rapport by communicating clearly, confidently, and with a customer-first mindset.

Sales & Engagement

• Identify opportunities to educate and guide customers toward suitable solutions.
• Apply consultative selling techniques to increase adoption and engagement.
• Consistently work toward sales conversion goals while prioritizing compliance and trust.

Process & Documentation

• Maintain accurate records of calls, feedback, and conversions using CRM tools.
• Document and share customer insights with internal teams to improve service and product offerings.

Knowledge & Training

• Stay updated on Sav's regulated products, services, and market developments.
• Participate in ongoing training to sharpen product knowledge, communication, and sales skills.

Collaboration

• Partner with Marketing, Product, and Operations to ensure customers enjoy a seamless journey.
• Act as the "voice of the customer" by relaying feedback and recommendations.

Requirements

• Proven experience in customer-facing roles within a regulated company (fintech, banking, NBFC, or investments firm).
• Excellent verbal communication in English; additional languages (Hindi/Arabic) are an advantage.
• A mature, empathetic, and professional demeanor when dealing with customers.
• Strong interpersonal skills and ability to build rapport quickly over calls.
• Target-driven mindset with a track record of achieving or exceeding sales goals.
• Proficiency with CRM systems and call-handling tools.
• Ability to thrive in a fast-paced, high-growth environment.

Preferred Qualifications

• Prior experience in investments or wealth management firms.
• Familiarity with both service and sales best practices in regulated industries.