Sales Lead Coordinator

Sales Lead Coordinator

Service Champions is currently seeking a Sales Lead Coordinator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Sales Lead Coordinators work closely with the field team to coordinate and schedule our clients with our outside sales team. Because of the nature of this work, building a symbiotic relationship with the field staff will be critical. This team member will primarily interact with clients and fellow team members over the phone and route calls for our outside sales team. Successful agents will have a learning mindset and leverage the team around them to grow & develop their technical and routing skills. Hours of operation Mon. - Fri., 7AM - 7PM, Sat. & Sun. 8Am - 5PM.

Service Champions has operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We've been named a Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!

What's In It For Me?

• Hourly wage $24 - $27, + uncapped commission
• Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match up to 30%
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

This position will work closely with the field team to coordinate and schedule our clients with our outside sales team. Because of the nature of this work, building a symbiotic relationship with the field staff will be critical. This team member will primarily interact with clients and fellow team members over the phone route calls for our outside sales team. Successful agents will have a learning mindset and leverage the team around them to grow & develop their technical and routing skills.

• Know and live up to Service Champions core values at all times.
• Strategically routing calls to the right service technicians
• Working with Comfort Advisors to ensure that they arrive to their jobs on-time and prepared
• Booking high-quality estimates by asking intuitive questions and collecting non-negotiable information.
• Creating urgency with technicians and clients to run leads same or next day
• Proactively filling in or rescheduling same-day appointments with clients
• Completing audits/reports daily to help manage the business.

Qualifications

• Ability to perform high priority duties daily.
• Focused on quality and results driven, attention to detail.
• Keen ability to work accurately, efficiently, and manage multiple tasks.
• Excel within a team environment and willing to support all areas of the business.
• Be able to work independently and in a team.
• Reliable and punctual attendance.
• Strong time-management skills – able to manage many tasks with short deadlines.
• Excellent communication & rapport-building skills – working with clients, field team, general managers, Install team, and finance team.
• Service Titan experience preferred, not required
• Intermediate computer skills.
• Ability to fluently speak, read, and write in the English language.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.