Outside Sales Advisor

Pre-Arrangement Advisor

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a great place to work!

Pre-Arrangement Advisors are responsible for generating sales through company-provided leads from multiple channels. Our primary focus is in-person meetings with families and preplanning seminars regarding prearranging. We also have the ability to sell remotely when necessary, and the company will provide necessary telecommunication platforms to the Pre-Arrangement Advisors.

Job Responsibilities

• Convert company provided leads into sales.
• Maintain a network of customers from company provided leads.
• Builds and maintains a network of sources from which to identify new sales leads.
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Demonstrates the functions and utility of products or services to customers based on their needs.
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Daily use of SalesForce or applicable CRM system.
• Attend daily/weekly/monthly calls, training, call blocks, floor time in the office or home.
• Report daily, weekly, monthly sales and appointments to sales manager.
• Comply with industry compliance during the entire sales process.
• Other responsibilities as assigned.

Minimum Requirements

Education

• High school diploma or equivalent.

Certification/License

• Appropriate funeral director license in specific states only.
• First 30 days of employment complete PAA curriculum certification Dignity University.

Experience

• 2-5 years of business to consumer, inside homes/remote sales experience (preferred but not required).
• 1-2 years of industry experience (preferred but not required).
• 3-5 years in transferable experience.

Knowledge, Skills and Abilities

• Exceptional level of professionalism.
• Strong telephone, interpersonal and communications skills.
• High level of compassion and integrity.
• Strong "one call/visit close" ability.
• Must be able to multitask, set priorities and manage appointments.
• Experience with in-home and/or seminar based sales preferred.
• Proficient computer skills required, with experience working on a tablet preferred.
• Independent, self-reliant, and self-motivated.
• Excellent customer service skills.
• Conveys information clearly and concisely in written and spoken communication.
• Resolves problems and provides solutions to customers in a timely manner.
• Time management and organizational skills.
• Entry level Microsoft Office Suite (Word, Excel, Outlook).
• Reliable transportation.
• Own a cellphone.

Work Conditions

Work Environment

• Work indoors and outdoors during all seasons and weather conditions.
• Limited amount of local and/or multiple location traveling.
• Traveling to customer's homes and local business.
• Business casual attire is required when in contact with customers.

Work Postures

• Frequent, continuous periods of time standing.
• Sitting continuously for many hours per day.
• May require climbing stairs to access buildings frequently.

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, iPads, and phone usage.
• Move, push and pull up to 25 lbs.
• Driving to and from appointments.

Work Hours

• This outside sales position may require varied work hours depending on customer needs.
• Travel locally with the distance varying depending on the market.