Community Service Counselor

Adhere to Company policies, procedures, rules, and controls.

Adhere to safety rules and regulations, and report unsafe practices to management.

Act on customer complaints to provide satisfactory resolution in a timely manner. Alert your Sales Director of any such complaint and resolution you propose.

Understand and achieve annual SMART goals.

Report to appointments on time.

Key Competencies

As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus, and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.

Experience and Education

Five plus years Sales Experience preferred but not required

Special Skills

Warmth, compassion, empathy

Diplomacy under pressure

Good sales and closing techniques

High level of written and verbal communication skill

Cultural sensitivity to the diverse community that Rose Hills serves

Valid CA Drivers' License

Safely drive personal vehicle

Meet qualifications for all required licenses

PC skill with MSOffice software, and Outlook

HMIS familiarity

Must be a self-starter and detail oriented.

Problem solving and conflict resolution

Bilingual a plus

Working Environment

Work indoors, outdoors (in cemetery), and in family homes to discuss their pre-need property needs. Incumbent must be able to work effectively and to provide the level of professional service that families expect from the Rose Hills brand. Present a professional appearance at all times. Must exhibit flexibility, dependability, and teamwork to coworkers. Ability to work successfully without daily direct supervision.

Physical Requirements

Work in a sales environment prospecting and visits to customer's homes. Must be able to drive safely to and from your appointments. Must be able to navigate walking through grass areas to include hills and slopes with angles up to 40 degrees that are located in the cemetery. Must be able to lift 10 lbs with ease.