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Sales And Service Coordinator

Efficiently plan and route technicians to maximize service capacity and customer satisfaction.
Nashville, Tennessee, United States
Entry Level
1 week ago
Service Experts

Service Experts

Service Experts provides HVAC services, plumbing, and home comfort solutions across North America.

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✨ About The Role

- The Sales and Service Coordinator will support the Sales Team and Service Technicians by maintaining accurate data in the appropriate systems. - Responsibilities include scheduling service, maintenance, or sales calls and communicating with customers about appointments. - The role involves planning and routing branch staff to service calls based on various factors such as availability and customer needs. - The coordinator will ensure the capacity planner is maintained and fill appointment gaps proactively. - The position requires representing the company professionally and ethically in all business matters.

âš¡ Requirements

- The ideal candidate will have a high school diploma or equivalent and experience in customer service or a customer-facing environment. - Prior experience in dispatching is desirable, indicating a familiarity with scheduling and routing. - Strong communication and interpersonal skills are essential for effectively interacting with customers and team members. - The candidate should be able to multi-task and thrive in a fast-paced, constantly changing work environment. - A good understanding of local geographical areas will be beneficial for planning and routing technicians efficiently.
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Sales And Service Coordinator
Nashville, Tennessee, United States
Sales
About Service Experts
Service Experts provides HVAC services, plumbing, and home comfort solutions across North America.