✨ About The Role
- The Sales and Service Coordinator will support the Sales Team and Service Technicians by maintaining accurate data in the appropriate systems.
- Responsibilities include scheduling service, maintenance, or sales calls and communicating with customers about appointments.
- The role involves planning and routing branch staff to service calls based on various factors such as availability and customer needs.
- The coordinator will ensure the capacity planner is maintained and fill appointment gaps proactively.
- The position requires representing the company professionally and ethically in all business matters.
âš¡ Requirements
- The ideal candidate will have a high school diploma or equivalent and experience in customer service or a customer-facing environment.
- Prior experience in dispatching is desirable, indicating a familiarity with scheduling and routing.
- Strong communication and interpersonal skills are essential for effectively interacting with customers and team members.
- The candidate should be able to multi-task and thrive in a fast-paced, constantly changing work environment.
- A good understanding of local geographical areas will be beneficial for planning and routing technicians efficiently.