Chief Of Staff To Sales Leader – Large Strategic Deals & Partnerships

Chief Of Staff To Sales Leader – Large Strategic Deals & Partnerships

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Chief of Staff (CoS) to the Sales Leader for Large Strategic Deals & Partnerships is a pivotal, high-impact position responsible for accelerating business transformation and amplifying the effectiveness of our sales organization dedicated exclusively to the largest and most strategic opportunities and alliances. Reporting directly to the GVP of Strategic customers, the CoS acts as an extension of leadership vision, driving execution, alignment, and operational excellence within the team and across critical stakeholders.

This role demands a human-first mentality, strong business acumen, organizational savvy, and a proven ability to build trust with executives, sales professionals, and partners. The ideal candidate thrives in high-growth environments, demonstrates stellar problem-solving abilities, and is passionate about innovation, operational effectiveness, and cultivating strong, diverse teams.

Key Responsibilities

• Strategic Alignment & Planning: Work closely with the GVP Sales and senior leadership to align on strategies, objectives, and priorities for large enterprise-level deals and partnerships. Lead and facilitate annual and multi-year planning processes, setting measurable goals and KPIs that support revenue growth and partnership expansion.
• Create and deliver compelling business narratives that highlight the strategic impact and value of Elevate initiatives to internal and external stakeholders.
• Deal & Partnership Enablement: Support the sales team in qualifying, structuring, and executing complex, high-value deals and strategic partnerships. Partner with cross-functional teams (legal, finance, product, marketing, and operations) to remove barriers and accelerate deal cycles.
• Drive key initiatives and ensure best-in-class execution for all major sales activities, including pipeline management, forecasting, and strategic account planning.
• Executive Communications: Serve as a key representative and voice for the GVP of Strategic customers, internally and externally. Utilize storytelling techniques to enhance presentations, reports and communications, ensuring clarity and resonance with diverse audiences highlighting the impact and value of strategic deals and partnerships.
• Cross-Functional Collaboration: Build and nurture strong relationships with executive leadership, business operations, marketing, legal, product, and external partners to ensure seamless execution of strategic initiatives and partnerships.
• Team Leadership & Culture: Manage or influence a team responsible for finance, communications, and culture within the sales function. Champion initiatives to enhance employee engagement, satisfaction, and retention, while fostering a diverse and inclusive work environment aligned with company values.
• Special Projects & Ad Hoc Initiatives: Identify, lead, and deliver on special projects that drive innovation, efficiency, and revenue acceleration within the strategic sales domain.
• Having previous sales experience is a plus.

Qualifications

• 8-10+ years of experience in a Chief of Staff role within sales, with significant exposure to large enterprise deals and strategic partnerships, ideally in a high-growth technology or SaaS environment.
• Proven experience supporting or partnering with executive sales leadership focused on large, complex deal cycles and partnership structures.
• Bachelor's degree in business, finance, or a related field; MBA or advanced degree is a plus.
• Track record of managing or influencing organization P&L, budgeting, and financial planning for large strategic sales teams or functions.
• Outstanding written and verbal communication skills, with the ability to synthesize complex information and convey clear, persuasive messaging to diverse audiences.
• Expertise in cross-functional leadership, stakeholder management, and influencing without authority across matrixed organizations.
• Exceptional organizational skills, attention to detail, and a proactive approach to problem-solving and removing obstacles for high-performing teams.
• Demonstrated capability to develop and present executive-level content, including business cases, board decks, and strategic plans.
• Strong analytical skills and a data-driven approach to measuring business impact, improving performance, and enabling ongoing innovation.
• Experience with the integration of AI, automation, or digital tools to optimize sales processes and drive efficiency is highly desirable.
• High energy, integrity, discretion, and resilience, with a demonstrated commitment to excellence and continuous improvement.

Critical Success Behaviors

• Effective Communication: Ability to craft and deliver messages that resonate with executive stakeholders, sales teams, and partners.
• Strategic Influence: Strong presence and credibility to drive alignment and action across the organization and with external partners.
• Adaptability: Thrives in a dynamic, fast-paced environment, quickly adapting to changing priorities and business needs.
• Collaboration: Fosters a culture of trust, inclusiveness, and shared success, both within the sales team and across the broader organization.