Manager Sales - TMT -

Manager Sales - TMT

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is looking for a high-achieving professional sales leader with excellent management experience exceeding quota. We ask that you are knowledgeable about Enterprise Service Management, will have integrity and matrix-management skills, and a passion for winning.

What you get to do in this role:

You will manage a team of Sales Executives, driving business into our customer accounts. This will be achieved through leading the team of Salespeople throughout Sales cycles.

• You will lead a team of field-based sales representatives in a matrixed sales organization. Whose goals are to: exceed quota, build territory revenue, and prospect and close named accounts against established competition through individual initiative.
• Assign and manage your team's territories or accounts.
• Manage a group of field sales representatives. Inspire and provide recommendations on growth opportunities and target accounts.
• Establish relationships with all levels of customer organizations and sales departments and partners.
• Implement account strategies and coordinate team-selling efforts with the core selling team for a portfolio to close business on a quarterly and annual basis.
• Manage all ServiceNow opportunities, maintaining accurate forecasting and communication.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of managing a team of field-based sales representatives
• 5+ years experience selling enterprise software
• Experience building C-Level relationships
• Experience driving a customer success focus and influence in a "win as a team" environment
• Strategic account planning experience; history of creation and ongoing management of detailed account plans for a portfolio
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
• Experience exceeding quota while maintaining customer loyalty and required product margins
• Knowledge of the computer industry, especially cloud platforms, SaaS, PaaS, security and SaaS contracts
• Willingness to travel