Program Manager - AMS CRM Sales

Program Manager - AMS CRM Sales

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Program Manager for ServiceNow, supporting our CRM business and its senior leaders by program managing and help operationalize high impact GTM strategies that drive growth and improvements in the business. You will be expected to drive analysis and work closely with cross-functional leaders throughout the company with minimal supervision.

Strategic projects can vary from short-term risk investigations to long-term analysis focused on evaluating areas such as adjacent market opportunities, formulating strategic priorities and operational plans, conducting market and customer research to drive new opportunities for growth, uncovering customer and competitive insights, and driving business initiatives (example include Q+1/2/3 pipeline risks, Downsell risk mitigation, portfolio analysis, and other growth initiatives). Typical projects require the ability to work in cross-functional teams comprising of leaders from business units and functional groups. You will also partner with the leadership team to drive business cadence, measure and track critical initiatives, and assist in the preparation of content for Executive discussions.

In this role, you will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to senior-level decision making, and establish relationships with people across the entire company.

As such, we are looking for a Senior Manager who is an effective influencer, knowledgeable about the business, who can rapidly demonstrate impact and value to the organization. A candidate must excel in all areas of program management and execution including project management, business analysis, problem-solving, cross-functional team management, executive communication, consensus building, and people development. A successful Program Manager will be able to function well in a high-growth, fast-paced environment and will be comfortable with ambiguous situations. A combination of prior experience in program/change management and technology market experience is a must.

Responsibilities

• Work on key strategic projects for ServiceNow; work cross-functionally to structure problems, and drive solutions and actionable recommendations and results through a rigorous, data-driven process
• Help drive the operational cadence of various businesses and functions to drive the definition, measurement, and tracking of key strategic and operational initiatives
• Developing project scopes and objectives, involving all relevant stakeholders
• Coordinate internal resources and third parties/vendors for the flawless execution of the project. Ensure that assigned projects are delivered on-time, within the scope, and within budget
• Manage the relationship with all stakeholders, third parties/vendors
• Measure project performance using appropriate systems, tools, and techniques. Create and maintain comprehensive project documentation
• Perform risk management to minimize project risks
• Provide regular updates on the project to senior management stakeholders. Support senior executives in developing key presentations for internal and external audiences

Core Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years total work experience with a top-tier management consulting firm, or senior program manager role at an enterprise software/technology company
• In addition to the above, preferred candidates will have Sales Strategy, Operations, or Execution experience in the enterprise software/technology industry
• Experience working on large strategic initiatives from framing the problem, conducting research/analysis, building business and operational plans, and driving execution through to success; ability to multitask
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions
• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
• Strong people development and influencing skills; able to build and drive extended and virtual teams
• Strong team player who is also an independent thinker
• Strong analytical and financial skills to work on complex business issues with minimum supervision
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
• Software industry domain expertise and the ability to understand complex technology problems is a plus

AI Native Mindset

• Daily user of AI tools like ChatGPT, Claude, and Perplexity
• Always looking for smarter ways to work

For positions in this location, we offer a base pay of $114,300 - $188,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

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