Senior Account Executive – CRM (MRD)

Senior Account Executive – CRM (MRD)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our CRM Sales team you will have a major impact on our future success. CRM & Industry Solutions is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team ServiceNow is seeking a CRM Account Executive that is a customer facing domain expert, that drives innovative business solutions with our customers.

The CRM Account Executive will oversee market success of ServiceNow's CRM & Industry solutions. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The CRM AE builds relationships with clients while achieving quarterly and annual sales quotas for an assigned territory.

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver 'art of the possible' demonstrations showcasing ServiceNow's CRM solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience
• Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
• Use Data Management through all sources such as CRM, social media, search engines and AI tools
• Occasional travel for training or meetings may be required

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 12+ years in sales with success generating new business sales of enterprise-class Customer Experience or other Business solutions
• Experience selling into India MRD (Manufacturing, Retail, Distribution) is essential
• Advanced knowledge of sales force automation, customer service management, enterprise resource planning or other business application technologies would be ideal
• Experience with the sales process with the ability to navigate and progress short and long complex sales cycles
• Understanding of business sales processes

• Bachelor's degree in business, marketing or related discipline