Intake Sales Specialist

Intake Sales Specialist (Disaster Recovery) — Greater Sacramento

This role drives the business. Every job starts with you. If you're the type who answers fast, takes control of the call, and closes, keep reading. If you wait, hesitate, or "just take messages"—this isn't for you. You are the first point of contact and the first sales rep. When someone calls us, it's because something went wrong—flood, fire, damage—and they need direction now. Speed matters. Confidence matters. Closing matters.

What You'll Do

• Answer immediately — speed-to-lead is everything
• Take control of the call — guide the conversation, don't follow it
• Qualify and close — get commitment and schedule the inspection
• Capture everything — loss details, access, decision-maker, insurance
• Set the job up right — clean, complete info so ops can execute
• Hand off seamlessly — no dropped balls, no confusion
• Document like a pro — CRM entries must be clean and complete
• Continuously improve — refine scripts, tighten processes, get better daily

What Winning Looks Like

• Speed-to-lead: under 60 seconds
• Close rate: 80%+ qualified calls booked
• Zero sloppy files: 100% accurate CRM entries
• Customer feedback: people remember how you handled the call

Who We're Looking For

• You show up. Every day. On time.
• You have a sales mindset — you ask for the business
• You stay calm but in control under pressure
• You don't miss details, even when things are moving fast
• You communicate clearly and confidently
• You take ownership — wins and losses are yours

• Bonus if you have: restoration, construction, dispatch, or insurance experience
• Bilingual skills

What You Get

• Competitive pay
• Strong benefits (medical, PTO, holidays)
• Clear growth path — this is not a dead-end role
• Real training and development
• A team that expects performance and backs you up

What to Expect

• High-volume, fast-paced environment
• Calls that require urgency, empathy, and control
• Occasional after-hours rotation during major loss events
• On-site role in Greater Sacramento

The Bottom Line This is not a receptionist role. This is frontline sales. You control the pipeline. You drive revenue. You set the standard. If you're hungry, accountable, and know how to close — apply.

Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. Compensation: $20.00 - $26.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.