Inisde Sales

Inside Sales

SGS is a global leader in inspection, testing, verification, analysis, and certification. It is considered a world-leading reference in quality and integrity, with over 93,000 employees and a network of more than 2,600 offices and laboratories worldwide.

Job Description

Responsible for the attention and management of all leads that arrive at SGS with the objective of ensuring the concretion of sales.

Requirements

• Guarantee the fulfillment of the monthly sales quota assigned.
• Understanding of the value proposition and service portfolio of its business unit.
• Responsible for managing the assigned leads, as well as achieving the understanding of the needs of the clients to offer solutions and convert them into telephone or web sales.
• Formulate the commercial proposals of each project in Salesforce or equivalent system.
• Request high documents from the client and deliver them to the customer care for the client's registration in CRM or Salesforce as appropriate (Complete information required).
• Negotiation of credit days with the new client.
• Create the TRF or equivalent (Complete and correct information).
• Present the customer care in charge of the account to the client.
• Complete the information of the commercial opportunities within our Salesforce system or equivalent.
• Keep the commercial agreements of the area updated.
• Signature of the contract and follow-up on the collection.
• Reassignment of leads in case it is a more complex proposal (volume, scope or from another area).
• Search for synergy with other SGS subsidiaries for the elaboration of proposals/quotations.
• Recovery of the client portfolio.

Additional Information

Education: Graduated in administration, chemical engineering, food, industrial, automotive, mining or related fields.

At least 6 months of experience working in a call center, providing customer service and sales by phone.

Intermediate English