Comprehensive support of the commerce workstream within our S/4HANA implementation project
Analysis, design, and implementation of solutions in the SD area within our S/4HANA landscape for various types of projects and changes
Preparation of requirement analyses and technical specifications; configuration of solutions according to the specific needs of our customers but based on standard functionality
Planning and delivery of training sessions for key users and end users
Support of various business processes in the commerce area by resolving incidents/changes within the agreed SLAs
Management of escalations according to defined processes and coordination between different stakeholders and team members
Knowledge sharing within the team and support in building competencies and/or improving the quality of deliverables
Assistance with the rollout of new versions and updates
Create and implement initiatives to define, measure and improve IT processes for development and support of systems and technologies
Create and govern the IT services policies, including both hardware and software lifecycle for development and support practices
Carry out analysis of present IT processes and identify opportunities to enhance them
Monitor and measure the effectiveness of IT processes to ensure consistent value delivery
Liaise with IT management to coordinate process improvement project activities
Responsible for the end-to-end delivery of the IT processes (design, engineering, deployment, and operations), and ownership of underlying toolset to enable them
Keep stakeholders in the organization informed by preparing release notes/reports, communicating status and roadmap of IT processes & services
A Bachelor's degree in the field of computer science, information systems or equivalent education
5+ years of experience as a functional SAP consultant in IT development and support related topics
Extensive expertise in the implementation and configuration of sales processes within SAP ECC or S/4HANA
Solid experience with integration into other SAP modules (MM, SCM, FICO)
Analytical skills and in-depth knowledge of best practices in ITIL as well as IT system/technology development lifecycle methodologies
Proven track of business process designs and facilitation, applying knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting IT processes
Experience with large & complex enterprise projects, including ERP related ones
Successful track record of designing, implementing, inspecting & collaborating with several teams to fulfil the needed IT processes controls
Developing and implementing a comprehensive plan to secure Shimano Europe IT processes & services
Experience in working with multiple competing stakeholders and priorities
Professional certified in Lean/Six Sigma and/or Scrum is a plus
High customer orientation and excellent communication skills
Ability to work both independently and as part of a team
Very good English skills, both written and spoken; German skills are a significant advantage
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
If you have any questions regarding this vacancy please get in touch with:
taniya.nayyar@shimano-eu.com