Sales & Service Coordinator

Sales & Service Coordinator — Shine of Cincinnati

Location: Cincinnati, OH (In-Person or Hybrid) Employment Type: Full-Time Compensation: Competitive hourly + performance-based bonuses Reports To: Director of General Services

Shine of Cincinnati is an expanding home services company specializing in high-end window cleaning, pressure washing, landscape lighting, gutter cleaning, and seasonal + permanent holiday lighting. We pride ourselves on delivering premium service with a personal touch—and we're looking for someone who can help us continue to grow and deliver world-class experiences to our customers.

Your Role

As our Sales & Service Coordinator, you'll be the first point of contact for many of our customers and play a key role in making sure every job runs smoothly—from the first phone call to the final invoice.

Key Responsibilities

• Lead Handling: Answer incoming calls, respond to new leads via text/email/phone, and manage communication within our CRM and messaging platforms (Podium, Housecall Pro, Bpro).
• Estimating: Use our estimate templates and quoting software to prepare and send estimates to customers. Ensure accurate job scoping by communicating with the sales/ops team.
• Scheduling: Coordinate crew schedules, confirm appointments, and ensure all jobs are properly routed and prepped.
• Customer Communication: Send reminders, confirmations, and follow-ups. Handle inbound customer questions or issues with professionalism and warmth.
• Invoicing & Payment: Generate and send invoices, track payment status, and follow up as needed.
• Team Support: Keep things organized behind the scenes. Update lead tags, maintain customer records, and support reporting and KPI tracking.

What We're Looking For:

• Strong communicator who can multitask and stay organized
• Confident using software tools like Google Sheets, CRMs, and messaging apps
• Comfortable working in a fast-paced, seasonal business
• Experience in customer service, admin, or sales support preferred
• Bonus: Familiarity with Housecall Pro, Podium, Bpro, or Zapier

Why Join Shine of Cincinnati?

• Be part of a fun, fast-moving team with big growth goals
• Opportunity to grow into a leadership or full-time operations role
• Work in a company where your ideas matter and your impact is visible
• Flexibility in scheduling and performance-based bonuses

Compensation: $20.00 - $23.00 per hour

Do you like people? Do people like you? Then... It's a great time to shine! This is your opportunity to forgo a suit, grab a Shine t-shirt, and start helping people while making a living. Let your light shine! You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs, but don't have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.

Shine Window Care specializes in the following services:

• Window Cleaning
• Pressure Washing
• Gutter Cleaning
• Holiday Lighting

The Shine Story: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light, caring excellence, and team success. In 1998, Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee, Shine is now a growing national franchise employing great people who make exceptional teams.

Our Franchises Need People Like You! Whether you are already a window cleaning expert or have no experience at all, we are looking for those who display strong character, work ethic, and are driven to be the best! Shine provides all the training, technology, support, and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do, the people that do it, and the God we serve. Our hope and intention is that our communities will see something different in us - something inspiring - something attracting. Let your light shine!