Customer And Sales Support Specialist With French
French Speaking Customer And Sales Support Specialist
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Do you enjoy providing excellent customer service and are interested in joining us in our fight against cancer? If the answer is yes, we are looking for a French speaking Customer And Sales Support Specialist for our Interventional Solutions Team, located in our Budapest, Hungary office.
As a member of the team, you will be responding to our customer's needs with a high degree of urgency, empathy, sensitivity, perseverance and accuracy.
As a Customer And Sales Support Specialist your primary responsibilities will be:
- Processing orders ensuring the integrity of all customer data and accuracy of orders
- Ensuring the completion of customer's orders, from receiving the order until the delivery, including resolving customer order and logistics related issues on an international level
- Assisting our customers and helping to resolve their inquiries effectively via email and phone in a professional, friendly and efficient manner
- Actively supporting the sales activity around the EMEA region
- Handling & resolving customer complaints
- Maintain account related information in the company designated CRM system such as new accounts, changing existing accounts with the support of the Master Data Team
- Actively working with different departments to sort out issues, including billing, logistics, sales or regulatory affairs teams in an international and multicultural environment
- Managing consignment stocks of various products
- Facilitating the invoicing process
- Coordinating service and maintenance requests
- Case management in our CRM system (SalesForce)
- Collaborate with cross-functional teams to understand requirements for reporting
- Creates reports and analysis based on business needs and required or available data elements
- Using data visualization tools to share data in an easy-to-comprehend fashion, communicating data through presentations
Job Requirements:
- College/university degree
- At least 2 years of experience in customer support or in a similar position
- Fluency in English and French language is required
- Excellent customer service and problem solving and prioritization skills
- International shipping and logistics experience and knowledge of documentation and international customs requirements highly appreciated
- Can do attitude and solution-oriented mind-set
- Display attention to detail and accuracy
- Exceptional written and verbal communication skills
- Ability to work independently while being an excellent team player
- Proficient in utilizing business tools such as MS Office, Word, Excel and PowerPoint
- Experience with SAP or equivalent ERP software desired
- Experience with SalesForce or equivalent CRM software desired
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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