Sales Support Professional

Customer Account Order Professional

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Account Order Professional, and you will be responsible for managing customer accounts and ensuring the seamless processing and fulfillment of diagnostic orders. This role focuses on maintaining high levels of customer satisfaction through effective communication, problem-solving, and process management. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work collaboratively with various departments.

Your Role:

Order Management:

• Oversee the entire order-to-delivery process for assigned customer accounts.
• Ensure accurate and timely entry of customer orders into the system.
• Monitor and track orders to ensure timely delivery and fulfillment.

Customer Relationship Management:

• Act as the main point of contact for customer inquiries related to orders.
• Develop and maintain strong relationships with key customer accounts.
• Understand process and system complexities to communicate effectively and resolve customer issues and concerns professionally in a timely and effective manner.
• Learn the customer's internal processes and needs of their business and adapt our processes with theirs.

Coordination and Collaboration:

• Work closely with sales, logistics, and production teams to coordinate order fulfillment.
• Communicate order status, delays, and any issues to customers proactively.
• Collaborate with the finance department to resolve any billing or payment issues.
• Conduct meetings and presentations to educate healthcare professionals about our processes and systems.

Data Management and Reporting:

• Maintain accurate records of customer orders, accounts, interactions, and transactions.
• Generate regular reports on order status, delivery performance, and customer satisfaction.
• Analyze order data to identify trends, issues, and opportunities for improvement.

Process Improvement:

• Identify areas for improvement in the order management process.
• Implement best practices to enhance efficiency, accuracy, and customer satisfaction.
• Participate in cross-functional projects aimed at improving the overall order-to-cash process.

Your Expertise:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field or equivalent experience.
• Minimum of 2-5 years of experience in order management, customer service, or account management.
• Strong understanding of order processing and supply chain management principles.
• Proven track record of success in account/customer management.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented with strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Problem-solving skills with a proactive approach to addressing issues.
• Excellent negotiation and persuasion skills.

Preferred Qualifications:

• Experience in the healthcare or medical device industry.
• Ability to understand complex healthcare products and services and effectively communicate their value to customers.
• Experience in identifying problems and trends and successfully implementing solutions, including process improvements and system enhancements.

To find out more about Siemens Healthineers businesses, please visit our company page.

The annual base pay for this position is: Min $53,800 - Max $80,600. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

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Export Control: "A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

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