【canopy By Hilton Osaka Umeda】assistant Director Of Sales（ahod）

Assistant Director of Sales

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Director of Sales oversees day to day Sales efforts of the Senior Sales Managers, Sales Managers and Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan under the general guidance and supervision of the Commercial Director and in keeping with the delegation of authority.

As the Assistant Director of Sales, you will be responsible for: Participating in the development and execution of the hotel marketing plan. Completing relevant courses of Hilton University on time and ensuring to pass the test. Being familiar with hotel product knowledge and related activities. Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. Completing sales targets and related tasks set by the hotel. Developing sales plans and obtaining approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. Understanding customer needs through telephone sales, face-to-face visits, other forms and achieving sales. Producing quotations efficiently, sending contracts to customers and following up promptly. Showing clients around the hotel. Operating the hotel reservation system to book rooms, banquet venues, etc. Sending teamwork order promptly, and ensuring the relevant departments receive the relevant information. Establishing a good relationship with customers, maintaining the update of customer information and promptly reporting customer needs and feedback to the hotel. Recommending other hotel chains within the group to clients. Proactively collecting market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmation. Understanding and being familiar with all product information of the competitors, including key customers and their output, hotel rooms, catering, conference promotion information, and promptly feedback to the Commercial Director / Director of Sales. Welcoming key customers, team leaders and VIPs to the hotel when they arrive. Handling guest feedback or complaints. Maximizing sales at all times and effectively forecasting team and banquet revenue. Providing necessary supervision and guidance to the Sales Manager or Director of Sales as needed in developing team quotes or contracts. Actively participating in the development of marketing plans and collaborating to achieve budgets. Assisting the Director of Sales/Commercial Director to allocate daily work effectively according to the Sales team structure. Assisting the Director of Sales/Commercial Director to organize regular meetings, ensuring effective communication between the Sales team and the hotel Operations team, assisting the Banquet department or Operations department in following-up on events occurring during banquets or meetings. Assisting the Director of Sales/Commercial Director to complete relevant parts of the department budget, and actively participating in the development of forecasting and marketing plans. Providing regular training to employees to ensure that the team is familiar with hotel products and processes and can efficiently explore customer needs and provide professional customized services. Regularly analyzing customer output and source market structure, anticipating market trends and designing products and channels in advance to seize business opportunities. Assisting the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability. Conscientiously performing assigned tasks and special tasks.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Hospitality: Volunteer to provide unparalleled hospitality. Integrity: Do what you should do all the time. Leadership: Strive to be a leader in both your industry and your community. Teamwork: Actively promote teamwork spirit in all work. Ownership: Take responsibility for your actions and make decisions. Now: Operate with urgency and discipline. Junior College degree. 5 years or above hotel sales and related experience. Good English and Japanese reading and writing skills to meet business needs. Good communication skills and can work under strong pressure. Understand local customers and have strong market analysis ability. Have certain customer resources and able to lead by example. Good organization and presentation skills. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!