Complex Sales Coordinator, Doubletree And Embassy Suites Crystal City Complex

Complex Sales Coordinator

The DoubleTree by Hilton Hotel Washington DC – Crystal City and Embassy Suites by Hilton Crystal City Complex is looking for a Complex Sales Coordinator to join their team.

The DoubleTree Crystal City offers 627 guestrooms and 35,000 sq. ft. of meeting space, making it ideal for large groups, while the Embassy Suites Crystal City provides 269 guestrooms and 5,000 sq. ft. of meeting space, perfect for smaller meetings.

Our ideal candidate has at least one year of experience in hotel group sales or a solid background and understanding of hotel operations. They are proficient in Microsoft Office applications and demonstrate exceptional attention to detail. This individual takes a proactive approach to managing workloads, thrives in a fast-paced environment, and excels at multitasking while maintaining accuracy and efficiency.

This role also supports the Group Sales team with administrative tasks, correspondence, and preparation for client site visits. The ideal candidate should have prior experience in a hotel environment, strong inter-departmental communication skills, and proficiency in Microsoft Office. Familiarity with hotel software systems—or the ability to learn them quickly.

Shift Pattern: Office hours 8:30AM – 5:00 PM, with the ability to flex times on occasion for client engagement.

The Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical insurance coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-class paid time off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team member resource groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

In addition to our ideal candidate description, as a Sales Coordinator, you would be responsible for assisting the sales management team:

• Provides support to Group Sales Managers with proposals, clients correspondence and contract preparation.
• Answering phones and emails to assist internal and external guests with requests.
• Data entry using Delphi.fdc, Microsoft Word and Excel.
• Preparing for client site inspections for assigned sales manager.
• Attend assigned weekly sales departmental meeting and other scheduled meetings to support business operations, such as group pick up meeting, weekly resume meeting, and daily sales meeting.
• Assigning group leads to appropriate sales manager based on market parameters.
• Running reports through Delphi, systems administrative duties (making sure accuracy of all definite groups in the system).

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!