Executive, Aftersales Support

Executive, Aftersales Support

Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore since 1979. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure, and service excellence.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You'll Be Doing

As an Executive, Aftersales Support, you will support the financial performance, reporting, and operational effectiveness of our Aftersales business. This role plays a key part in driving profitability, supporting projects and initiatives, and ensuring strong inter-department collaboration.

• Support Aftersales financial performance through reporting and data analysis, identifying profitability trends, opportunities, and potential risks.
• Prepare monthly performance reports, quarterly forecasts, and annual budgets with clear analysis and assumptions.
• Monitor and track Aftersales KPIs, including revenue, forecasting accuracy, upselling performance, retention, throughput, parts sales, and labour performance.
• Provide operational support to service centres, including system-related issues, package clarification and setup, initiative provisioning, and troubleshooting.
• Coordinate with operations teams to support debtor ageing and collections, working closely with Finance to resolve outstanding issues.
• Represent Aftersales and participate in tender and procurement exercises, ensuring compliance with company regulations, governance standards, and cost-efficiency objectives.
• Support innovation, digitalisation, and system implementation initiatives to enhance operational efficiency and long-term sustainability.
• Work closely with Digital Transformation teams on system implementations and User Acceptance Testing (UAT).
• Manage and prepare monthly incentive and commission payouts, ensuring accuracy and timely submission.
• Stay up to date with Sime Motors Group Procurement Policies & Authorities (GPPA) to ensure full compliance.
• Support Aftersales-related events and ad-hoc projects when required

Who We're Looking For

• At least 2 years of relevant working experience, preferably in operations, reporting, finance support, or aftersales-related roles.
• Strong proficiency in Microsoft Excel and PowerPoint, with good presentation skills.
• High level of interpersonal and stakeholder-management skills, able to work effectively with cross-functional teams.
• Strategic and analytical mindset with a strong focus on continuous improvement.
• Detail-oriented, proactive, and capable of managing multiple priorities in a dynamic environment.

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint
• Work with cutting-edge automotive technology
• Grow your career in a supportive, performance-driven culture