Inside Sales Specialist, Strategic C&I - Rocklin, CA

Inside Sales Specialist, Strategic C&I - Rocklin, CA

At SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what's possible in clean energy. But we're not just transforming power — we're empowering people. We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy — we'd love to meet you.

Purpose of the Position

The Inside Sales Specialist supports sales operations and outside sales teams in achieving the organization's sales goals. The Inside Sales Specialist facilitates the sale of products by educating customers, understanding business processes, and supporting all sales activities. This position supports sales initiatives across the U.S. and Canada and is fully immersed in the company's sales operations.

Primary Duties / Responsibilities

• Respond to customer inquiries and coordinate sales orders across the U.S. and Canada.
• Coordinates with inside and outside sales teams.
• Participate in customer visits and meetings.
• Responsible for making outbound sales calls.
• Organizes, plans, and assists sales-related business activities across the sales channel.
• Generates and maintains: pricing structures, special pricing agreements, quotations, maintains database, and reports analytics to internal teams.
• Actively monitors sales contracts, edits when applicable. Regularly reports account list and numbers to internal teams.
• Coordinates and collaborates with internal departments and stakeholders to ensure completion of all commitments made relative to budget forecast of expected rebates, accruals, and the required business deliverables.
• Assist Customer Data Management on appropriately maintaining accounts through Salesforce.com.
• Manages internal systems and processes to ensure proper quoting and information flow execution.
• Drives continuous improvements to enhance and automate all aspects of sales process.
• Other duties as may be required or assigned.

Education & Experience Requirements

• Associate's degree required
• Bachelor's degree in Marketing, Business, or related field preferred
• Equivalent combination of education and relevant work experience may be considered

Qualifications & Skills

• Knowledge of the solar energy industry and/or sales administration within a consumer products company
• Proven experience in customer service with a strong commitment to delivering exceptional customer experiences
• Proficiency in English (written and verbal) required; Spanish and German language skills are a plus
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Projects) required
• Strong organizational skills, attention to detail, and a high level of accuracy
• Extensive experience and judgment to plan and accomplish goals, with the ability to lead or collaborate with others
• Excellent communication and customer service skills
• Strong problem-solving and analytical skills
• Proficiency with Salesforce preferred
• Ability to thrive in a fast-paced, dynamic environment
• Willingness to travel periodically, both domestically and internationally

We Offer

• Salary Range: $31.00 - $40.00 per hour, depending on experience and qualifications
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• 401(k) plan with company match
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment