Business Development Representative (sales & Marketing Support) - Remote Eligible

Business Development Representative (BDR)

The Business Development Representative serves as a Sales & Marketing Support Specialist for SmartScale360's U.S.-based client in the home care industry. This role focuses on building meaningful connections through outbound calls, managing referral relationships, and ensuring accurate data entry across sales tracking systems.

As a BDR, you will act as a virtual assistant to multiple members of the sales and marketing team, providing administrative, research, and coordination support that ensures smooth day-to-day operations.

Key Responsibilities

Outbound & Lead Engagement

• Make outbound calls to referral sources, prospective partners, and contacts to establish professional, consultative relationships.
• Maintain consistent and detailed records of all interactions within the client's CRM, WellSky system, or Google Sheets portal.
• Ensure accurate documentation of lead status, progress, and follow-up notes.

Administrative & Sales Support

• Consolidate and organize notes from calls, emails, and other communication channels.
• Assist the sales and marketing team in scheduling appointments, event planning, and research activities.
• Maintain up-to-date tracking sheets, ensuring sales performance and referral data remain accurate and complete.
• Support coordination between sales representatives, marketing staff, and client leadership for ongoing initiatives.

System Management & Reporting

• Manage and update data within spreadsheets or CRM platforms.
• Help organize referral sources and customer information for sales reporting and performance tracking.
• Contribute to potential system transitions from spreadsheets to CRM software by providing input and maintaining data integrity.

Tools and Platforms

• Google Sheets – Sales tracking and reporting
• WellSky – Referrals, scheduling, and intake tracking
• Microsoft Teams & Outlook – Communication and scheduling
• CRM Tools – Data management and progress monitoring

Qualifications

Must-Haves:

• Excellent command of English with professional communication skills (verbal and written)
• Prior experience in outbound calling, CRM usage, and high-volume lead outreach
• Strong organizational skills with attention to accuracy and detail
• Ability to manage multiple sales and marketing members simultaneously
• Reliable, proactive, and capable of working independently in a remote setting

Nice-to-Haves:

• Experience in the home care, healthcare, or senior services industry
• Familiarity with sales tracking tools, CRM migrations, or reporting automation
• Administrative or executive assistant background supporting U.S.-based teams
• Basic data analysis or spreadsheet automation skills

Personality Traits

• Professional, patient, and empathetic communicator
• Reliable, mature, and consistent in performance
• Comfortable engaging with elderly prospects, caregivers, or referral partners
• Adaptable to evolving systems and team structures

Work Schedule & Benefits

Location: Remote (Philippines-based applicants only). Salary: PHP 40,000 (plus commissions & bonuses) Supportive & Collaborative Work Environment Opportunities for Career Growth