Renewals Sales Executive (ARIS)

Renewals Sales Executive

ARIS, the Process Intelligence leader and part of Software GmbH, helps organizations turn their processes into value. By managing the entire process lifecycle with a single, integrated suite, ARIS enables companies to define, analyze, simulate, optimize and control their processes.

ARIS is consistently recognized by Gartner and Forrester as a leader in Process Intelligence and Process Mining and is trusted by thousands of businesses across finance, healthcare, manufacturing, retail and others to improve and reinvent their business.

We are currently seeking a Renewals Sales Executive to meet or exceed assigned renewal and customer retention goals as well as upsell and expand Software AG's Global Support Services to existing customers.

This individual will identify, negotiate, and close SaaS, Subscription, and Maintenance & Support renewals and upsell Enterprise Active Support, in coordination with Software AG's Sales and Customer Success Management teams. The ideal candidate will present Software AG's value proposition to ensure continuation of services, and maintain and update customer contact, contractual details, and all correspondence in Software AG's CRM throughout the renewal process.

Essential Functions

• Identify, track, negotiate, and close SaaS, Subscription, and Maintenance & Support renewals, and upsell Enterprise Active Support services
• Send all Renewal quotes/order forms greater than 90-days in advance of contract expiration and ensure timely contractual commitment for renewal of services
• Engage in ongoing dialogue with customer points of contact throughout the renewal process to communicate the value of Software AG Products and Services and ensure the highest possible renewal rate %, while keeping focus on proper account management
• Conduct and document risk analyses on portfolio of renewals and associated contracts
• Escalate and coordinate issues as they arise to ensure timely resolution
• Keep Software AG CRM system updated with current and accurate information

Minimum Requirements

• 5+ years of experience in SaaS, Subscription, or Maintenance & Support renewals or in selling support services for an enterprise software vendor
• 5+ years of experience in interfacing with sales organization and having direct customer contact
• Familiarity with using a CRM package to manage sales activity
• Proficiency in using the Microsoft Office suite of tools, especially Microsoft Excel
• Fluent in verbal and written English, with excellent phone presence
• A professional degree at the bachelor's level, at a minimum
• A self-motivated and organized individual with a proven track record of successful renewals or support service sales experience
• Close alignment with Account Executives and Customer Success Managers in relationship management of our customers, leading to the successful renewal of their contracts
• Excellent written and verbal communication and customer-facing skills with an exceptional telephone manner

What's in it for you?

• Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.
• Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%. Work anywhere in your country or abroad for up to 10 days per year.
• Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.
• Lean on the Employee Assistance Program for support during some of life's most common but difficult challenges.

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.