Inside Sales Representative
Sonepar Group
Inside Sales Representative
Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries, and overall service.
Major responsibilities include contacting current customers and identifying new products and potential up-selling, responding to and processing incoming calls and orders, opening new accounts, developing customer base and sales leads by making cold and warm calls, entering orders into the system, maintaining knowledge base on current products and learning about new products, sourcing products that may not be stocked by the company, providing pricing quotations, follow-up on quotes and technical support on products, purchasing for direct orders and do counter sales, shipping & receiving, responsible for credits/debits, returns and troubleshooting freight problems, expediting, responding to inquiries and closing orders, and other duties as required.
Education & training: High School Diploma required. Post-secondary courses in Sales and/or Marketing preferred. Knowledge of Microsoft Office required.
Experience: Three years related experience. Product knowledge or industry experience preferred.