Sales Coordinator

Sales Coordinator

The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Group Sales and/or Director of Sales & Marketing, to ensure that occupancy, average daily rate, extended stay and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in absence of the Director of Group Sales and/or Sales Manager. The SC will be required to perform general administrative duties, but not limited to, contracts, meeting room logistics, group rooming lists, and compiling/updating reports as needed. The SC will also handle group blocks and meetings as guided by the Director of Group Sales and/or Director of Sales & Marketing.

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Develop and maintain assigned segmentation goals to achieve revenue targets for the hotel.
• Develop and maintain relationships with key clients in order to produce targeted room night goals.
• Execute directives from the hotel Director of Group Sales (DOGS), Director of Sales & Marketing (DOSM), and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.
• Communicate operational problems that impact the effectiveness of hotels sales performance.
• Work with group prospecting websites as defined by the DOGS, DOSM, and/or RSD.
• Assist in creating and implementing hotel-level tactical sales plans that drive measurable occupancy, average rate, and extended stay business volume.
• Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
• Act as "Manager on duty" as required.
• Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
• Ensure compliance with federal, provincial and local laws regarding health, safety, food and alcohol services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Experience with Microsoft Office and Opera systems preferred.
• Ability to travel including some overnight travel is required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 25 pounds.
• Frequently handing objects and equipment.

Pay Range: $22.11 to $23.55 hourly base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Union/Non-Union: This is a non-union role.

Job vacancy: This is an active posting and is not a new position.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Salaried FTE Benefits:

• Food and Beverage Discount
• RRSP Match
• Drycleaning
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short- and Long-term disability program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits:

• Food and Beverage Discount
• RRSP Match
• Tool and shoe reimbursement
• Competitive Medical and dental benefits
• Competitive Extended health care coverage
• Various employee perks and benefits
• Tuition reimbursement
• Employee Assistance Program
• Competitive Short term disability program
• Paid vacation
• Paid sick days
• Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits:

• Food and Beverage Discount
• Employee discounted hotel rate
• Tool and shoe reimbursement
• Various employee perks and benefits
• Employee Assistance Program

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.