Inside Sales Representative

Position Overview

CCRT is seeking an experienced Inside Sales Representative to drive sales growth across our aerospace and defense portfolio, including software solutions, hardware products, and maintenance services. This role manages multiple sales channels, including direct sales to intracompany divisions, channel partners, and eCommerce platforms.

US Citizens Only. Unable to hire dual citizens, green card holders, or anyone on a visa.

Key Responsibilities

Sales Strategy & Pipeline Management

• Develop and execute strategic inside sales territory plans aligned with company objectives
• Build and maintain a robust sales pipeline to ensure consistent revenue growth
• Conduct regular pipeline reviews and forecast updates
• Implement structured account planning for key customers
• Monitor competitive activities and market trends within assigned territory
• Provide regular market intelligence feedback to product management teams

Sales Process Excellence

• Follow established sales methodology and process steps
• Document all customer interactions and maintain detailed opportunity records
• Utilize sales enablement tools and resources effectively
• Participate in regular sales training and skill development programs
• Share best practices and success stories with the sales team
• Maintain high-quality standards in all customer communications
• Implement value-based selling techniques

Intracompany Sales

• Collaborate with other division sales teams to identify cross-selling opportunities
• Coordinate with product management to align solutions across divisions
• Facilitate internal partnerships to maximize company-wide revenue potential
• Track and report on intracompany sales metrics
• Participate in cross-divisional sales initiatives and programs

Maintenance & Renewal Contracts

• Manage existing maintenance contract portfolio
• Proactively track and pursue renewal opportunities
• Identify upsell opportunities within existing accounts
• Develop strategies to maximize contract retention rates
• Coordinate with support teams to ensure customer satisfaction
• Implement early warning systems for at-risk maintenance contracts and work with assigned sales representative
• Work with marketing to create and execute contract renewal campaigns

Channel Partner Support

• Support channel partners in their sales efforts through product training and sales enablement
• Collaborate on joint sales opportunities
• Provide technical and commercial guidance to partners
• Track partner sales performance and maintain partner relationships
• Assist in partner program development and execution
• Help partners develop territory-specific business plans
• Facilitate partner certification and training programs

eCommerce Management

• Oversee company's eCommerce sales platform
• Ensure product listings are accurate and up to date
• Monitor and optimize online sales performance
• Implement promotional strategies to drive online sales
• Analyze eCommerce metrics and recommend improvements
• Manage digital marketing campaigns for online sales
• Optimize customer journey and conversion rates

Customer Relationship Management

• Build and maintain strong relationships with all customer stakeholders
• Conduct regular business reviews with key accounts
• Proactively address customer concerns and escalations
• Maintain high customer satisfaction ratings (e.g., NPS)
• Gather and document customer feedback and testimonials
• Identify and cultivate customer references

Analytics and Reporting

• Prepare and in the weekly sales activity reports
• Analyze sales data to identify trends and opportunities
• Track and report on key performance indicators (KPIs)
• Maintain accurate sales forecasts and pipeline reports
• Generate customer insights through data analysis
• Monitor and report on territory performance metrics
• Create and present quarterly business reviews

Required Qualifications

• Bachelor's degree in business, Engineering, or related field
• 3-5+ years of inside sales experience in aerospace, defense, or related technical industry
• Proven track record of meeting or exceeding sales targets
• Experience with both software and hardware sales
• Strong understanding of maintenance and support contract sales
• Proficiency with CRM systems and eCommerce platforms (i.e., Salesforce, HubSpot)
• Excellent communication and presentation skills
• Ability to understand and communicate technical product details
• Demonstrated experience with solution selling methodologies

Preferred Qualifications

• Experience with channel partner management
• Knowledge of aerospace and defense industry regulations and compliance requirements
• Background in technical sales or engineering
• Experience with virtual sales techniques and tools

Required Skills

• Technical aptitude and ability to learn complex products
• Excellent time management and organizational skills
• Proficiency with Microsoft Office Suite and CRM systems (e.g., Salesforce, HubSpot)
• Virtual presentation and remote selling capabilities
• Data analysis and reporting skills
• Problem-solving and critical thinking abilities
• Strong business acumen

Working Conditions

• Full-time position
• May require occasional travel (up to 20%)
• Must be able to work in different time zones to support global customers
• Remote work options available with required office presence as needed
• Fast-paced environment requiring excellent time management
• May require extended hours during peak sales periods

Reports To: Sales Manager or Division Leader

Career Development

• Opportunities for advancement into field sales, sales management, or channel management
• Regular product and sales training provided
• Industry certifications support available
• Mentorship program participation
• Access to sales effectiveness training
• Leadership development opportunities
• Continuous learning and skill development programs