Sales Operations Analyst - Remote Eligible

Sales Operations Analyst – Partner Operations

Sprinklr's Alliances organization is growing rapidly, and strong operational execution is essential to scaling our global partner ecosystem. As a Sales Operations Analyst – Partner Operations/Program Management, you will serve as the operational, program, and project management backbone for the partner business. You will lead cross-functional initiatives, improve processes, build reporting capabilities, and deliver programs that enhance partner performance, alignment, and visibility.

In this role, you will manage complex projects and programs end-to-end, ensuring requirements are defined clearly, timelines are tracked, stakeholders are aligned, and outcomes are delivered with quality.

Your responsibilities will include:

Project & Program Management

• Lead and manage cross-functional projects across the partner lifecycle (e.g., partner programs, reporting automation).
• Define scopes, requirements, timelines, success metrics, and stakeholder alignment plans.
• Maintain operational cadence across programs, including governance meetings, reviews, prioritization discussions, and workstream check-ins.
• Ensure timely delivery of reporting, dashboards, documentation, and partner-facing materials.
• Track project risks, dependencies, and blockers, escalating where needed.

Operational Management & Process Improvement

• Identify inefficiencies and recommend process improvements that strengthen accuracy, scalability, and cross-functional alignment.
• Develop and maintain operating rhythms for partner processes, ensuring predictable, consistent execution across teams.
• Support operational rollout of Partner Program components (tiering, certifications, boot camps, account planning frameworks).
• Maintain and improve the Partner Portal experience.

Reporting, Analytics & Dashboarding

• Work with Business Intelligence team to automate data flows and replace manual reporting processes with scalable solutions.
• Develop scoping documents and requirements for new data or reporting needs; ensure alignment with technical teams.
• Provide analysis and insights that inform strategy, prioritization, and resource allocation.

Cross-Functional Partnership

• Partner with the owners of Sprinklr's internal systems (Sales Ops, BI, IT) to ensure requirements are defined clearly and delivered accurately.
• Serve as the operational liaison for Alliances, translating business needs into structured asks for technical teams.
• Ensure data quality, process consistency, and visibility across stakeholder groups.
• Build trusted relationships with Sales, Services, Finance, IT, and leadership teams.

What We're Looking For

• 5–7 years of experience in operations, program/project management, or sales/partner operations, ideally in SaaS or channel-focused environments.
• Proven ability to lead cross-functional projects end-to-end, from planning through execution.
• Strong organizational skills, attention to detail, and ability to manage multiple workstreams in a fast-paced environment.
• A proactive, solutions-oriented approach with a passion for operational excellence.
• Experience creating documentation (process maps, requirements, SOPs) and managing operational workflows.
• Excellent communication skills with the ability to drive alignment and convey complex information across diverse audiences.
• Proven strategic thinking, ability to develop actionable plans, and execution skills that achieve organizational goals.
• Strong focus on operational efficiency, process optimization, and continuous improvement methodologies.

Bachelor's degree in business, Operations Management, Finance, or a related field.