Senior Manager, CSG Sales & Programs Strategy

Salesforce Program & Project Management

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is looking for a highly motivated team member to lead and develop sales programs for Salesforce's Success Plans (Premier & Signature Success). This role is responsible for driving pipeline development, revenue growth, and market coverage in support of Salesforce's NNAOV initiative.

This role is responsible for managing all aspects of Success Plan sales programs, including program development, prioritization, execution, partner management, performance reviews, and evaluation of program success. The role will require cross-functional relationship building, executive presence, deep knowledge of the CSG sales & renewals processes, deep knowledge of all Success Plan products, leadership skills, and analytical abilities.

Responsibilities:

• Identify, recommend, operationalize & measure sales programs targeting areas of new revenue and attrition risk.
• Work closely with aligned sales teams, serving as an extension of their team.
• Summarize and communicate the impact, successes, and improvement opportunities of the Sales Programs team to senior leadership.
• Represent the Success Plans team on broader cross-functional projects, and help to drive the overall strategy forward

Desired Skills/Experience:

• 8+ years of relevant experience in Sales Programs, Sales Strategy, or related fields
• We are prioritizing candidates who have direct experience driving sales or Go-To-Market strategy
• Proven success in developing pipeline & building cross functional relationships
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Strong Knowledge of pipe generation strategies
• Understanding of business metrics and ability to measure impact of programs on strategic goals
• Comfortable utilizing AI tools to drive efficiency in Sales Programs
• Ability to see the big picture, innovate, and adapt to change
• Building and delivering presentations to senior executives, translating data insights into concise and actionable executive summaries.
• Confident communicator with attention to detail, oral, written, and presentation skills
• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
• Knowledge of Salesforce product and platform features, capabilities, and use cases

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.